vivianojinnaka asked a question.
MercedesO (Flexera Software)
📢Question Roundup for this week[12th June]: Integration challenges & inventory visibility
Hello Everyone,
It’s been a busy one in the forums, thank you again to everyone who joined our Microsoft 365 Community discussion on we hope you got some valuable insights.
We also have a number of questions that could benefit from peer responses, if you’ve come across any of the below before please take a second to reply.
Open questions
[Flexera One]
[FlexNet Manager Suite On-Premises]
[App Broker]
[Snow License Manager]
[Snow inventory]
Thanks so much in advance for taking a look, every reply makes a difference and helps keep the community moving forward 🙏
Mercedes
CvetStoy asked a question.
Our computers are not reporting to
Snow
The Snow inventory agent isn't certified per build version, so all versions supporting Windows 11 would in general support build version 26200 of it. However, the recommendation would be to deploy the latest 26.x version.
I also saw this other thread ... our computers are not reporting in Snow... where the recommendation was to look into the log files, and if you're still struggling and need assistance troubleshooting your issues then you may want to contact Flexera Support.
Thanks,
John Sorensen
james.sirman@cmegroup.com asked a question.
I have feedback on Snow Inventory Server support article https://community.flexera.com/s/article/Optimal-API-endpoint-configuration. In it there is a reference to values that should be present in the SnowInventory and SnowLicenseManager databases for optimal SLM API operation to occur. Following the article, I had our SQL team run these commands first, and they did not help:
EXEC SnowInventory.slm.GetServerAddress;
EXEC SnowLicenseManager.inv.UpdateServerAddress;
It is unclear in the article that these 2 services are a vital step of the troubleshooting process. I had to restart them in order for the SLM API values appear:
Inventory Server: Snow Inventory Server service
License Manager Server: Snow Software Inventory Service
Please update or replace this article to help Snow administrators resolve SLM API issues in the future.
Hi @james.sirman@cmegroup.com thank you for bringing this to our attention I will share this with our team and let you know when I have an update
jyothi.venkiteela@mitie.com asked a question.
Hi Team,
SnowInventoryServer5 service is getting stopping automatically. Can you please help me to fix this ASAP. here is the case number :04994669
Hi @jyothi.venkiteela@mitie.com
Good day! Hope you are doing well. Below is a general advice in nature.
Most common issues are the following:
1.Wrong syntax in the snowserver.config
2.Changes in the Database, for example new DB instance, reset password for the service account, or different account now being used than before
If you look at your snowserver.log and if you see saying you unable to communicate to the Database, then most likely it's about the changes on your Database.
I would suggest trying to reconfigure by following below steps by having the correct information.
Make sure you enter the new changes. Take note that you won't be able to start the service if this information are wrong.
Otherwise, continue to work with the Support Engineer assigned to your support ticket.
Kind regards,
Randy Teng
verabra31555 asked a question.
Do you have the agent installed on the duplicate devices or do these come from an integration such as BMC or Vcenter?
GZPronk asked a question.
Unless you're an atlas customer, you'll need to request the Inventory Agent's via Flexera Support.
