Hi @jyothi.venkiteela@mitie.com​ 

Good day! Hope you are doing well. Below is a general advice in nature.

Most common issues are the following:

1.Wrong syntax in the snowserver.config

2.Changes in the Database, for example new DB instance, reset password for the service account, or different account now being used than before

If you look at your snowserver.log and if you see saying you unable to communicate to the Database, then most likely it's about the changes on your Database.

I would suggest trying to reconfigure by following below steps by having the correct information.

Make sure you enter the new changes. Take note that you won't be able to start the service if this information are wrong.

Otherwise, continue to work with the Support Engineer assigned to your support ticket.

Kind regards,

Randy Teng