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  1. Pinned Post
    I'd like to know if FlexarOne has alert notifications for Admins when scheduled jobs or sync's fail to run? If not, please log an internal ticket on this as this would be great to have in place.
    Thanks,
    Kevin

  1. Calculated Support Lifecycle Stage Name

    I need to import installed software with "Calculated Support Lifecycle Stage Name".

    Is "Calculated Support Lifecycle Stage Name" available in graphql?

    Do you have any idea where to find it?


  2. Progress Bar Disappeared in ITAM

    Hello,

    Is there a reason why Flexera have removed the progress bar (3 dots)? When entering search criteria in ITAM, I used to see 3 dots indicating that the search is being processed, however these have completely disappeared.

    If this has been removed, what was the rationale behind it please?

    Thanks


    Max_Hensel and BoPuck22611 like this.
    1 of 4
    • MercedesO (Flexera Software)

      Hi everyone thanks for raising this and confirming the behaviour you're seeing. I have checked internally and this has been reported to our team, who were currently investigating it. I don't have any further updates to share at the moment but I appreciate this might impact your work, please continue to work with Flexera Support so that they can track your case and keep you updated.

  3. When working in Report Management the system is extremely slow loading a report, spins while loading, taking more than 5 minutes.

    The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?


  4. I'd like to know if FlexarOne has alert notifications for Admins when scheduled jobs or sync's fail to run? If not, please log an internal ticket on this as this would be great to have in place.
    Thanks,
    Kevin

    RWG2022 likes this.
    • MercedesO (Flexera Software)

      Hi Kevin, thanks for sharing this, it might be worth submitting it as an idea (if it has not been submitted already) if you do create an idea you can share the link here so that other community members can add votes and comment on it to raise awareness Ideas

  5. IT Visibility: Full Transparency into File Evidence UI

     

    Software Evidence UI has been enhanced to display all file evidence collected from your environment, giving you a complete view of your discovery data. 

    What's New? 

    File evidence is now grouped into three categories: 

    • Active (Technopedia Mapped): Recognized and mapped to a known software product. 
    • Unrecognized: Collected but not currently mapped to Technopedia. 
    • Irrelevant: Excluded from recognition of workflows.  
    • A supporting Irrelevant Reason column is now available in both the UI and CSV exports. 

    These categories are visible in Devices (Inventory > IT Visibility Devices > Devices > File Evidence tab) and Software Evidence (Applications & Evidence > IT Visibility Software > Software Evidence > File Evidence tab) 

     

    How the UI Works 

    • File evidence is pre-filtered to Active by default. Unrecognized or Irrelevant evidence can be selected as required. 
    • Summary counts at the top of the page reflect only Active (Technopedia Mapped) file evidence, so your existing recognition metrics remain unchanged. See more details below in Understanding File Evidence Recognition

     

    Understanding File Evidence Recognition 

    File evidence is a supplementary data source in IT Visibility, useful for validating executables, troubleshooting, and supporting investigative workflows. It is not the primary path for software recognition, which is driven by installer-based evidence and Technopedia normalization. As a result, a large volume of unmapped file evidence is expected and does not indicate a recognition issue. The new categorization simply provides greater visibility into your raw file evidence data. 

     

    Learn More 

    For a detailed explanation of file evidence categories, recognition rates, and FAQs, refer to our KB article: Understand file evidence in IT Visibility: Recognition, eligibility, and what to expect

     

    For questions, please contact Flexera Support. 

     

    Release Date: 29th June, 2026

     

    Product Documentation: https://docs.flexera.com/flexera-one/it-visibility/identifying-devices-using-evidence

    https://docs.flexera.com/flexera-one/it-visibility/identifying-applications-using-evidence

    Release Documentation: https://docs.flexera.com/flexera-one/feature-list/new-features-in-2026/june-2026#updates-to-file-evidence-on-the-device-detail-and-software-evidence-pages

    Expand Post

  6. ITV Data Explorer Drill-Downs are live - in-context entity detail without leaving the report

    You can now click straight into any device or software row in a Data Explorer report and open a slide-out panel with the full, grouped detail for that entity without leaving the report or running a separate query.

    Reports are great at breadth: lots of entities side by side. But the moment you need to understand one of them in depth, you used to hit a wall, navigate away, re-query, or ask someone to pull the detail by hand. Drill-downs close that gap. The depth is one click away, in the same view, so you can move from "what's across my estate?" to "tell me everything about this one device" in a single step.

    Why it matters

    Every context-switch costs an momentum. Jumping out to re-query, or waiting on someone else to pull the detail, is exactly where investigations stall and questions go unanswered. Drill-downs now keep that depth inline, so the person looking at the report is the person who gets the answer in the moment, without breaking flow and without a separate query. That's faster time-to-insight and a lot more self-service for you.

    How it works

    In a report you have built you can now click into:

    • Device detail - core attributes (manufacturer, model, serial, memory, storage) plus grouped sections for business services, lifecycle, network adapters, operating system, processors, installed software, and sustainability metrics.
    • Software detail - core attributes (manufacturer, product, version, edition) plus the associated device, lifecycle, taxonomy, installer evidence, and file evidence.

     

    imageimageI am also looking for feedback so if there is any improvements you feel we can make to the data returned, please let me know!

    Expand Post

  7. 📢Question Roundup for this week[26th June ]: 

    Hello Everyone,

    Lots of activity this week across App Broker and FNMS, thank you to everyone contributing 🙌

    🔧New responses:

     [App Broker]

    Error codes from SCCM in AppBroker/AppPortal

    View solution

    Intune deployment showing as failed in App Broker (despite success)

    View solution

    [FNMS]

    FNMS 2026 R1 Release availability

    View response

     

    Open questions

    [FlexNet Manager Suite On-Premises]

    • Config.ps1 Powershell error (FNMP 2019 R2)
    • View question
    • Database Upgrade Scripts  missing object 'PopulateInitialDataForDM_MT
    • View question

    [Admin Studio]

    Thanks so much in advance for taking a look, every reply keeps the community moving forward

    Mercedes

     

    Expand Post

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