moncypeter asked a question.
ISDEV : fatal error -6100:
ISDEV : fatal error -6100: Internal build error and build failed error getting after adding "protobuf-net.dll" to Basic MSI project
how to fix
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Hello, suddenly InstallShield started to generate more than 1 cab file for my MSI project (data1.cab and data11.cab), although it only has less than 3k files, none of the files are anywhere near 2GB and the CAB size should not be larger than 636MB. So, why is that?
Next, when running the installer, it doesn't seem to switch cab files, after the last file from the first cab has been deployed, I get the following:
...
MSI (s) (80:7C) [16:43:38:156]: Executing op: ChangeMedia(MediaVolumeLabel=DISK1,MediaPrompt=Please insert the disk: 1,MediaCabinet=Data11.cab,BytesPerTick=65536,CopierType=2,ModuleFileName=C:\WINDOWS\Installer\217a17.msi,,,,,IsFirstPhysicalMedia=1)
Action ended 16:43:38: InstallFinalize. Return value 3.
MSI (s) (80:7C) [16:43:38:234]: Note: 1: 2265 2: 3: -2147287035
...
And the install rolls back, ultimately ending with:
...
MSI (c) (58:6C) [16:43:48:549]: Note: 1: 1708
MSI (c) (58:6C) [16:43:48:549]: Product: ONYX -- Installation operation failed.
MSI (c) (58:6C) [16:43:48:549]: Windows Installer installed the product. Product Name: .... Product Version: .... Product Language: 1033. Manufacturer: .... Installation success or error status: 1603.
...
Suggestions welcome
Expand PostMeanwhile I found the CompressedNetworkCABSize setting (which appears to default to 600MB): I turned off the splitting, so I can continue.
But in case of future need, I wonder why the installer didn't continue with the other CAB file. I confirmed it to be part of the MSI and I wonder whether InstallShield generated faulty data in the Media table (not sure whether it matters, but could duplicate DiskPrompt and/or VolumeLabel entries confuse the installer service?):
DiskId LastSequence DiskPrompt Cabinet VolumeLabel Source
1 2941 1 #Data1.cab DISK1
2 2953 1 #Data11.cab DISK1
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askesisinfotech asked a question.
Can the message "Another version of this Product is already installed ...." be supressed on an MSI Basic project build? ThxI guess you are trying to install update. Please read the help topic about updating applications https://docs.revenera.com/installshield/helplibrary/UpdatingInstallations.htm#updatingapplications_3928869889_1021184
particularly the chapter about Minor Updates https://docs.revenera.com/installshield/helplibrary/CreatingMinorUpgrades.htm#updatingapplications_3928869889_1021946
Stefan Krueger
Expand Post
askesisinfotech asked a question.
I have an MSI Basic project. How can I have user select installation directory during MSI install if another version of application already exists on machine? Thx- VArul (Flexera Software)
Hi @askesisinfotech :
By default windows will detect any earlier version is installed or not as per your project configurations, say if you have version1 is already installer in version2 is released, you need to decide both Version1 and version2 should co exists or it should uninstall and then install new version,
If you want to uninstall and then install new version you need to configure a major upgrade settings in your installer.
If you want both version 1 and version2 co exists in the same machine then you should configure your installdir path to new one, say version1 is installed in path C:\Test\Project\2025, Now in version2 you should configure path like C:\Test\Project\2026, Hence version 1 should launch from 2025 files and Version 2 should launch from 2026 path.
Minor upgrade:
https://community.revenera.com/s/article/how-to-configure-a-minor-upgrade
Major Upgrade:
https://community.revenera.com/s/article/how-to-configure-a-major-upgrade
Difference
https://docs.revenera.com/installshield22helplib/helplibrary/MajorMinorSmall.htm
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Expand Post
ZachHardhat asked a question.
How do I resolve error -6421: An error occurred determining if the setup is a major upgrade?I use Installshield 2023. I had simply replaced the set of .dll's that our Installshield project is configured to read from that were more recent and that I wanted included in the install. I then clicked Build in InstallShield as I always have. No other settings or project configurations were changed.
Out of nowhere, I am encountering the error -6421: An error occurred determining if the setup [Our MSI] is a major upgrade. I first restarted the PC, and that did not fix the issue. I then deleted the whole Temp directory, and that also did not fix the issue. There is no further documentation available that I can see, so I am hoping that someone can provide a resolution or additional troubleshooting tips for this.
Thanks.
Expand PostI haven't seen this one before. I think your best bet is to open a support case
Stefan Krueger
dradtkemi asked a question.
I tried to deactivate my InstallShield 2010 license on my old Windows 10 computer and transfer it to my new Windows 11 computer. When I tried to deactivate it on the Windows 10 computer I received error message 50040.It said to run TSconfig to fix this problem. Now I can't access the license on either computer.
- SunilDamoder (Flexera Software)
Hi Richard,
InstallShield 2010 has reached EOL and there is not activation/technical support available for this product.
The InstallShield Activation Service has been discontinued, and this was announced back on February 2, 2022.
We recommend you try our latest version of InstallShield, which is version 2026 and check if it meets your requirement. You can download our trial software from below link:
https://info.revenera.com/IS-EVAL-InstallShield-Premier
Please go through the attached document for more information on upgrade and sales contact.
Regards,
Sunil.
Expand Post
emmanuelc asked a question.
My instance of Installshield 2021 is reporting a broken license, and told me to try offline activation. I did do that and and it reported that we were using a different machine.I assume that is because we changed hosting providers for our servers and now the Installshield licensing system does not recognize the licensed server anymore. How can I get my license for Installshield restored and working on the 'new' machine.
Thanks
Expand Post- SunilDamoder (Flexera Software)
Hi Emmanuel,
Thank you for contacting us.
Please share us your Flexera/Revenera registered email address, so that we can raise a support request and assist you further.
Regards,
Sunil.
Expand Post
Jay789 asked a question.
Title: FEKO 2022.1 InstallAnywhere launcher fails with “Windows error 2” on Windows 11 (Win11 26200)I’m trying to install Altair FEKO 2022.1 on Windows 11, but the installer consistently fails at launch with a “Windows error 2 occurred while loading the Java VM” / InstallAnywhere launcher failure.
System details
- OS: Windows 11 (Build 26200)
- Java: Bundled OpenJDK 11.0.15 (Corretto 11)
- FEKO installer size: ~2.87 GB (fully downloaded)
- Running from local extracted folder (not network drive)
- Virtualization-based Security (VBS): Enabled
- App Control for Business: Enforced
What I have tested so far
The installer extracts successfully and contains all expected components:
- InstallerData
- folder is present and complete (~2.87 GB total package)
- resource\jre\bin\java.exe
- exists and runs correctly
- InstallAnywhere launcher classes are present (com/zerog/lax etc.)
Expand Post
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