Can the message "Another version of this Product is already installed ...." be supressed on an MSI Basic project build? Thx
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- How do I resolve error -6421: An error occurred determining if the setup is a major upgrade?
I use Installshield 2023. I had simply replaced the set of .dll's that our Installshield project is configured to read from that were more recent and that I wanted included in the install. I then clicked Build in InstallShield as I always have. No other settings or project configurations were changed.
Out of nowhere, I am encountering the error -6421: An error occurred determining if the setup [Our MSI] is a major upgrade. I first restarted the PC, and that did not fix the issue. I then deleted the whole Temp directory, and that also did not fix the issue. There is no further documentation available that I can see, so I am hoping that someone can provide a resolution or additional troubleshooting tips for this.
Thanks.
Expand Post - I tried to deactivate my InstallShield 2010 license on my old Windows 10 computer and transfer it to my new Windows 11 computer. When I tried to deactivate it on the Windows 10 computer I received error message 50040.
It said to run TSconfig to fix this problem. Now I can't access the license on either computer.
- Impact of Upgrading an Isolated InstallShield License Server from Windows Server 2022 to Windows Server 2025
We are planning to perform an in-place upgrade of an isolated InstallShield License Server from Windows Server 2022 to Windows Server 2025.
Will the upgrade affect the existing activated licenses, or will license reactivation be required after the OS upgrade?
The server is deployed in an isolated network environment with no Internet connectivity.
- Unable to hide or remove installshield logo/text from footer in suite project
I have a requirement of nested installation, and i am building a installshield suite project. i am finding a installshield text in the footer of all wizards. I want to hide that from the wizard and unable to do so. Can anyone help me on this. i tried to refer few knowledge based articles where it says for installshield suite project the footer can not be removed from wizard. But i believe we should be able to do that. Need help on this
- Using existing InstallShield node-locked license with Azure DevOps self-hosted agent — or is a separate license required?
Hi,
I'd like to integrate InstallShield builds into an Azure DevOps pipeline, and want to clarify the licensing setup before proceeding.
My situation:
- I have an existing InstallShield IDE node-locked license, activated on my personal/local machine.
- My plan is to register that same machine as a self-hosted Azure DevOps agent, and run the InstallShield build (via
- IsCmdBld.exe
- or the Standalone Build tool) as a pipeline step on that agent.
My questions:
- Can my existing InstallShield IDE node-locked license be used to drive automated/headless command-line builds from a CI pipeline (Azure DevOps) running on the same licensed machine, or does automated/unattended building require a separate license (e.g., Standalone Build/SAB)?
- If Standalone Build (SAB) is required for CI builds, is that a separate purchasable entitlement from the IDE license, or is it included with certain InstallShield subscription tiers?
- Since a node-locked license is tied to a Host ID, is there any restriction on running it through a Windows Service-based agent (as opposed to an interactive desktop session) on the same machine?
Any clarification — including pointers to relevant documentation — would be much appreciated.
Thanks!
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8 Chatter Feed Items
Skip Feed
- How do I resolve error -6421: An error occurred determining if the setup is a major upgrade?
I use Installshield 2023. I had simply replaced the set of .dll's that our Installshield project is configured to read from that were more recent and that I wanted included in the install. I then clicked Build in InstallShield as I always have. No other settings or project configurations were changed.
Out of nowhere, I am encountering the error -6421: An error occurred determining if the setup [Our MSI] is a major upgrade. I first restarted the PC, and that did not fix the issue. I then deleted the whole Temp directory, and that also did not fix the issue. There is no further documentation available that I can see, so I am hoping that someone can provide a resolution or additional troubleshooting tips for this.
Thanks.
Expand Post - Unable to hide or remove installshield logo/text from footer in suite project
I have a requirement of nested installation, and i am building a installshield suite project. i am finding a installshield text in the footer of all wizards. I want to hide that from the wizard and unable to do so. Can anyone help me on this. i tried to refer few knowledge based articles where it says for installshield suite project the footer can not be removed from wizard. But i believe we should be able to do that. Need help on this
- An IIS Web MSI does not install into wwwroot.
When I create a web MSI for IIS (Basic MSI), the folder does not install into the wwwroot directory.
In the General Information section, the INSTALLDIR variable is correctly set to "[IISROOTFOLDER]MyWebSite".
In the Internet Information Services view, under Web Sites, the "Content Source Path [Local or UNC]" property contains the variable "[INSTALLDIR]".
And in System Search, IISROOTFOLDER is correctly retrieved from the registry key "HKLM\SOFTWARE\Microsoft\InetStp\PathWWWRoot". The MinorVersion and MajorVersion variables are also being retrieved.
Am I missing something?
I am using InstallShield 2025 R1 Premier Edition.
I also tried using IISScan.exe to retrieve information about a website, but it returns the error: "The website 'MyWebSite' was not found."
Expand Post - IS 2025 R1, any fix for broken hyperlinks in build error codes?
Is there a fix for broken hyperlinks in build error codes?
Example: Error code -6090 = https://community.flexera.com/t5/forums/searchpage/tab/message?filter=includeTkbs,location&q=%22-6090%22&include_tkbs=true&location=board:InstallShield-Knowledge&collapse_discussion=true
At work we handle moved API pages by adding redirects instead of just letting the links break.
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