Nafiseh asked a question.
Why are the dependencies declared in the Cargo.toml files, with their versions clearly specified, not detected by the tool Code insight ( Compliance Library (version 2.43_RC1)?
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nsellers@newforma.com asked a question.
How do we transfer licenses to a new developer computer? The previous has died.wassili.funk asked a question.
Legacy activation request – InstallShield 2009 & InstallAnywhere 2010 (valid licenses)Hello everyone,
we are looking for guidance regarding the activation of legacy Revenera products:
- InstallShield 2009
- InstallAnywhere 2010
Our company owns valid licenses and registration data for both products. The software was originally purchased in 2011.
Unfortunately, activation is no longer possible:
- Online registration fails because the registration servers appear to be offline.
- Offline/manual registration also fails, most likely for the same reason.
We understand that these products are end-of-life and we are not requesting product support or updates. We only need a way to activate legally purchased licenses so we can continue maintaining existing projects. Migrating to newer versions is currently not feasible for us.
Since we do not have an Account ID, we cannot open a formal support case. Therefore, we would like to ask:
- Is there a legacy or manual activation method available?
- Can a license file, unlock code, or alternative activation process be provided for discontinued versions?
- Is there an official contact path for legacy license activation without an Account ID?
Any guidance from the community or Revenera staff would be greatly appreciated.
Thank you very much.
Expand Postc.lamorticella@baesystems.com asked a question.
How do I run a scan on a gitlab project using SSH keys instead of a user name and password.Version Control Settings tab only takes user name and password.
- tphamda (Flexera)
Hi @c.lamorticella@baesystems.com,
You will want to leave the user name and the password fields blank for SSH access. The blank values force the system to look for an SSH key pair on the server instead of attempting to verify a user name and password. The Code Insight Installation & Configuration Guide provides instructions on configuring Git over SSH: https://docs.revenera.com/fnci2025r3/pdf/FNCIInstallGuide.pdf#page=177
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archana.m-ext@hpe.com asked a question.
Hi, I am not able to generate a SBOM Report-CycloneDX.
ERROR: Report generation failed, Please refer to the logs for details.- tphamda (Flexera)
We will need to look at the core.log (located under <CODEINSIGHT_ROOT>/logs) and the _cyclonedx_report.log (located under <CODEINSIGHT_ROOT>/custom_report_scripts/sca-codeinsight-reports-cyclonedx) for more details on the error. You can share the logs here or open a case with us and upload the logs into the case for further assistance.
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kerrynfranklin asked a question.
does 2025 SAB licenses work with Azure DevOps?- SunilDamoder (Flexera Software)
Hi Kerry,
Thank you for contacting Revenera Support.
Yes, InstallShield 2025 SAB works with Azure DevOps.
Please reach out to us at support@revenera.com to know the licenses you have and further assist you.
Regards,
Sunil.
Revenera Support.
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PNIRLP asked a question.
What can i do if reactivation after update is not possible.In fact, deactivation of previous version (2024R2) is not possible due to "maximum number of returns is reached", according to the error message.
We would really like to upgrade from 2024R2 version to 2025R1 in order to take advantage of the new features. Our licence is valid until December 2025, so it should be possible to upgrade.
What can i do to fix this problem ?
Thank you for help.
Expand Postniksingh asked a question.
Can we trace back License Information using "Serial number", so that we can migrate to a new Windows Machine??We're using a licensed InstallShield 2011 Professional version for a project and it is currently installed on a Windows machine that's running a very old OS (i.e, Windows7)
We intend to migrate to a new machine. But we have lost license information (The person who purchased the license is no longer working with us).
We can still see the Serial Number in the "About InstallShield" on the Installed Machine.
We are also looking at the possibility of upgrading to the latest 2025 version. I have tried to request a trial version twice, but i have not received any email.
Please help and suggest.
Expand Post- SunilDamoder (Flexera Software)
Hi,
Thank you for contacting Revenera Support.
We were able to assist you through support case.
Please reach out to us for any further assistance at our support email: support@revenera.com with all your requirements and we will be happy to help you.
Regards,
Sunil.
Revenera Support.
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Revenera Assistant
Hi @Nafiseh ,
This is expected behavior with the current Rust support in Code Insight.
Although dependencies are declared in Cargo.toml, the tool does not fully rely on it because it often contains version ranges rather than resolved versions. Code Insight primarily depends on resolved data (typically from Cargo.lock) to build an accurate dependency graph.
Declaring dependencies in Cargo.toml alone may not guarantee detection due to current limited Rust ecosystem support.
For further clarification or deeper investigation specific to your project, please feel free to raise a support case with us, and we will be happy to assist.
You can find more information on the supported ecosystems here:
https://docs.codeinsight.revenera.com/user-guide/ref/automated-analysis/supported-development-ecosystems/supported-ecosystems/