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  1. Hello, suddenly InstallShield started to generate more than 1 cab file for my MSI project (data1.cab and data11.cab), although it only has less than 3k files, none of the files are anywhere near 2GB and the CAB size should not be larger than 636MB. So, why is that?

     

    Next, when running the installer, it doesn't seem to switch cab files, after the last file from the first cab has been deployed, I get the following:

    ...

    MSI (s) (80:7C) [16:43:38:156]: Executing op: ChangeMedia(MediaVolumeLabel=DISK1,MediaPrompt=Please insert the disk: 1,MediaCabinet=Data11.cab,BytesPerTick=65536,CopierType=2,ModuleFileName=C:\WINDOWS\Installer\217a17.msi,,,,,IsFirstPhysicalMedia=1)

    Action ended 16:43:38: InstallFinalize. Return value 3.

    MSI (s) (80:7C) [16:43:38:234]: Note: 1: 2265 2: 3: -2147287035 

    ...

     

    And the install rolls back, ultimately ending with:

     

    ...

    MSI (c) (58:6C) [16:43:48:549]: Note: 1: 1708 

    MSI (c) (58:6C) [16:43:48:549]: Product: ONYX -- Installation operation failed.

     

    MSI (c) (58:6C) [16:43:48:549]: Windows Installer installed the product. Product Name: .... Product Version: .... Product Language: 1033. Manufacturer: .... Installation success or error status: 1603.

    ...

     

    Suggestions welcome

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    • Meanwhile I found the CompressedNetworkCABSize setting (which appears to default to 600MB): I turned off the splitting, so I can continue.

       

      But in case of future need, I wonder why the installer didn't continue with the other CAB file. I confirmed it to be part of the MSI and I wonder whether InstallShield generated faulty data in the Media table (not sure whether it matters, but could duplicate DiskPrompt and/or VolumeLabel entries confuse the installer service?):

       

      DiskId LastSequence DiskPrompt Cabinet VolumeLabel Source

      1 2941 1 #Data1.cab DISK1

      2 2953 1 #Data11.cab DISK1

       

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  2. Why IntsallAnywhere installer exit suddenly after all files extracted?

    I can install an application in GUI mode without problem.

     

    but If I install the application in silent mode, I can see it extracted files first and progress bar reach 100%, then Installanywhere exit suddenly. The application is not installed at all.

    I can see the extracted files in TEMP directory. There are lax_x_.err.tmp and lax_x_output.tmp are created but both files are 0 bytes.

     

    Do you have any comments? Thanks!

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  3. An IIS Web MSI does not install into wwwroot.

    When I create a web MSI for IIS (Basic MSI), the folder does not install into the wwwroot directory.

    In the General Information section, the INSTALLDIR variable is correctly set to "[IISROOTFOLDER]MyWebSite".

    In the Internet Information Services view, under Web Sites, the "Content Source Path [Local or UNC]" property contains the variable "[INSTALLDIR]".

    And in System Search, IISROOTFOLDER is correctly retrieved from the registry key "HKLM\SOFTWARE\Microsoft\InetStp\PathWWWRoot". The MinorVersion and MajorVersion variables are also being retrieved.

    Am I missing something?

    I am using InstallShield 2025 R1 Premier Edition.

    I also tried using IISScan.exe to retrieve information about a website, but it returns the error: "The website 'MyWebSite' was not found."

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  4. Install Shield Product Upgrade Correctly Updates Installed Apps; but removes exes from application folder

    I am upgrading a project from 1.30.0 to 1.30.01, I have changed the Product Version and Product Code. When I install on a new computer all good. When I install previous version 1.30, and the install 1.30.01, the correct information is added to Installed Apps, but when I look in the Application folder, all files related to the previous version are removed. New txt files are added ok. In the msi log, I can see FeatureUnpublish being logged and this is taking away the application files. I imagine the feature is being removed, there are no changes in features needed. Any help please ?

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  5. I am trying to update the software thru Install Shield. When I click the Update button it shows the message saying " Either you are not connected to Internet or the Update Service Servers are currently unavailable." I am well connected to internet.

    • shunt (Flexera Software)

      Hi - what version of Installshield are you attempting to update?

      Also, are you referring to the "Update Product" button found in the Tools menu of Installshield?

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