Shereef.Marzouk@DaySmart.com asked a question.
We were on a very outdated version of windows and then we upgraded to windows Server 2022 and install shield stopped working and returning the license doesn't work and re install doesn't work
Please help me install it again
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Hi Shereef, I'm not familiar with InstallShield but I'm hoping it is similar to InstallAnywhere as far as the licensing is concerned. Also keep in mind your version, which may mean a different mechanism is used.
I recommend you regenerate your License file from the Flexera/Revenera Product and License Center using the details for your new server. You can run ipconfig /all to list your Physical Address (Ethernet Address). You then use that along with your hostname to create the license file and load it to the product.
Hopefully you are still able to create the license file, you may have to return it first via the same Product and License Center Portal. Download a copy of your license file before returning it. Also, be sure to read the Return Details you can access from that Portal.
Hi @Shereef.Marzouk@DaySmart.com,
Thank you for your post. Please accept our apologies for the delayed response.
Here is a notice from Revenera about InstallShield 2013 and older versions:
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Important: InstallShield Activation Service Discontinued
We are informing you that the InstallShield Activation Service will be discontinued and no longer available starting July 1, 2022. The InstallShield Activation Service is used to support the reactivation logic required to continue using InstallShield versions 2013 or older.
Once the Activation Service has been discontinued, affected versions of InstallShield will not be able to reactivate their licenses and will become inoperable. Until then you may continue to use InstallShield 2013 or older. As always, we hope you are successful with our products!
We are sure you understand that technology changes rapidly. And while Revenera does a lot to support customers on end-of-life versions, as time passes and more customers move to modern versions of InstallShield, you may experience more changes in the future by choosing to stay on versions of InstallShield 2013 and older.
To avoid being impacted by these changes and ensure uninterrupted use of InstallShield, we advise users of InstallShield 2013 or older to upgrade to the latest version.
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Please let us know if you have any questions or concerns. Thanks.