When running the User Configuration Wizard, the process may fail with the following error message:
[ERROR][org.apache.jackrabbit.core.util.db.ConnectionHelper$RetryManager] Failed to execute SQL (stacktrace on DEBUG log level): org.postgresql.util.PSQLException: An I/O error occurred while sending to the backend.
This error may occur if the required Microsoft Visual C++ Runtime components are missing from the system.
- Download and install the latest supported Visual C++ Redistributables from Microsoft:
Latest Supported Visual C++ Downloads – Microsoft - Restart your system after installation to apply the changes.
- Re-run the User Configuration Wizard to confirm the process completes successfully.
After installing the Visual C++ Runtimes and restarting the system, the error should no longer occur, and the User Configuration Wizard should complete successfully.
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Case id: 00001065
Activity: Status change: 2 hours ago