1. Check IIS configuration
• Open IIS Manager and confirm that the bdna-api application and its associated application pool are running.
2. Remove ISAPI filter settings (if applicable)

• This issue may occur if ISAPI filter settings were not properly removed during a previous uninstall of Normalize.
• Open IIS > Select the site > Click on ISAPI Filters
• Manually remove any old Normalize-related ISAPI filter entries.
• Re-run the Data Platform installation (the installer will restore the correct ISAPI settings).

3. Verify "Log on as a batch job" rights

• • Go to Start > Run secpol.msc
  • Navigate to: Local Policies > User Rights Assignment
  • Double-click Log on as a batch job
  • Ensure the service account being used is listed here

4. Check for FIPS policy

• • Open the Registry Editor and navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy

  • Confirm that the Enabled value is set to 0x00 (FIPS disabled)

Still need help?

If the issue persists, open a support case and attach the following:

• Latest logs from: Data Platform\logs
• TAPI\web.config and NormalizeConsole\web.config files
• Windows Event Logs: BMSLog and TAPIWeb log