Windows could not start the Snow Inventory Server 5 service on Local Computer Error 0xffffffff: 0xffffffff

Title

Issue

The Snow Inventory Server service has stopped and when trying to restart the service it presented with below error:

Environment

Snow Inventory Server 5.x and 6.x

Solution

There are number of reasons why the Error 0xffffffff: 0xffffffff will be thrown.

1.The Snow Inventory Server license has expired
To check if this is the case, look at the snowserver log

2022-02-07T16:30:24+11:00;trace;;;;License has expired.
2022-02-07T16:30:24+11:00;service-state;;;;Failed to apply configuration.
2022-02-07T16:30:24+11:00;service-state;;;;Stop called, signaling thread
2022-02-07T16:30:25+11:00;service-state;;;;Terminating thread.
2022-02-07T16:30:42+11:00;service-state;;;;Failed to terminate thread.
2022-02-07T16:30:42+11:00;service-state;;;;Service stopped

2.The Snow Inventory Server Company Name is wrongly typed or
To check if this is the case, look at the snowserver log

2022-02-15T09:39:12+11:00;trace;;;;The company name specified for this license is not valid.
2022-02-15T09:39:12+11:00;service-state;;;;Failed to apply configuration.
2022-02-15T09:39:12+11:00;service-state;;;;Stop called, signaling thread
2022-02-15T09:39:13+11:00;service-state;;;;Terminating thread.
2022-02-15T09:39:30+11:00;service-state;;;;Failed to terminate thread.
2022-02-15T09:39:30+11:00;service-state;;;;Service stopped

3.The Snow Inventory Server license is typed incorrectly
To check if this is the case, look at the snowserver log

2022-02-15T09:49:24+11:00;trace;;;;Cannot read license key. License key is not valid.
2022-02-15T09:49:24+11:00;service-state;;;;Failed to apply configuration.
2022-02-15T09:49:24+11:00;service-state;;;;Stop called, signaling thread
2022-02-15T09:49:25+11:00;service-state;;;;Terminating thread.

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Support Hub

Product

Snow Inventory Server

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Windows-could-not-start-the-Snow-Inventory-Server-5-service-on-Local-Computer

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Case id: 00001065