After upgrading to Snow Inventory Server 6.9.4, you may find that the service fails to start with the following error:
The error below is present in the logs:
Microsoft.Data.SqlClient.SqlException (0x80131904):
A connection was successfully established with the server, but then an error occurred during the login process.
(provider: SSL Provider, error: 0 - The certificate chain was issued by an authority that is not trusted.)
This error occurs when the SQL connection is encrypted but the server certificate cannot be validated.
To enable the service to start, configure the database connection to trust the server certificate:
- Open Snow Inventory Server Configuration Manager.
- Go to Change Configuration.
- Select Change Database Connection Settings.
- Check Use these additional connection string properties.
- Add the following property:
TrustServerCertificate=True
- Click Next, save the configuration, and start the service.
The Snow Inventory Server service will start successfully after enabling trust for the SQL Server certificate.
Was this helpful?
Related Articles
Snow Update Service fails to start with error 1053 (SUS fails to load or has stopped) 409Number of Views Video: Update the SSL Certificate for Snow Inventory Server 283Number of Views MongoDB service fails to start after upgrading to Snow License Manager 9.39 204Number of Views Snow Inventory Server service fails to start after upgrade to Snow License Manager 25.1.0 (No API-Sources found for Invent… 39Number of Views Windows could not start the Snow Inventory Server 5 service on Local Computer Error 0xffffffff: 0xffffffff 36Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago