Snow Inventory Server service fails to start with certificate chain not trusted error

Title

After upgrading to Snow Inventory Server 6.9.4, you may find that the service fails to start with the following error:

The error below is present in the logs:

Microsoft.Data.SqlClient.SqlException (0x80131904):

A connection was successfully established with the server, but then an error occurred during the login process.

(provider: SSL Provider, error: 0 - The certificate chain was issued by an authority that is not trusted.)

This error occurs when the SQL connection is encrypted but the server certificate cannot be validated.

Solution

To enable the service to start, configure the database connection to trust the server certificate:

Open Snow Inventory Server Configuration Manager.
Go to Change Configuration.
Select Change Database Connection Settings.
Check Use these additional connection string properties.
Add the following property:

TrustServerCertificate=True

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Click Next, save the configuration, and start the service.

Outcome

The Snow Inventory Server service will start successfully after enabling trust for the SQL Server certificate.

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Support Hub

Product

Snow Inventory Server

Solution Area

Configuration

Version

6.x

Deployment type

On-premises;Service Provider Edition (SPE)

Visibility

Guest

URL Name

Unable-to-start-Snow-Inventory-Server-Service---SSL

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Case id: 00001065