Steps to recreate the issue:
1. Launch the SnowSoftware.Update.Gui application.
2. This will lead to no action.
3. Reviewing the Event Viewer application logs we get the following error:
Navigate to c:\program files\snow software\snow update service\ and run the snowsoftware.update.gui.exe. If this doesn't work successfully:
- Take a copy of the folder: C:\Program Files\Snow Software\Snow Update Service
- Please run the below Powershell commands in Powershell ISE (this must be run as an Administrator):
# Path To SUS installation $SUSPATH = "C:\Program Files\Snow Software\Snow Update Service" # Download files from Portal Invoke-WebRequest -Uri https://updatesportal.snowsoftware.com/download/sus -OutFile C:\Temp\SUS_Latest.zip # Stop Service Stop-Service -Name "SnowUpdateService" -Verbose -ErrorAction Continue # Close Down Gui Get-Process -Name SnowSoftware.Update.Gui | Stop-Process -ErrorAction Continue # Close Down Update Background Service Get-Process -Name SnowSoftware.Update.Service | Stop-Process -ErrorAction Continue # Close Down Tray Notification Service Get-Process -Name SnowSoftware.Update.TrayNotification | Stop-Process -ErrorAction Continue # Close down SRS client Get-Process -Name srsc | Stop-Process -ErrorAction Continue # Delete content of SUS, saving History Get-ChildItem $SUSPATH -Exclude "Resources","UpdateHistory.xml" -Force | Remove-Item -Recurse -Force -Confirm:$false # Unpack files Expand-Archive -Path c:\temp\SUS_Latest.zip -DestinationPath $SUSPATH -Force # Start Service Start-Service "SnowUpdateService" -Verbose
If after completing these steps you are experiencing an issue where update history is showing wrong product version please see our knowledge article for further advice.
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