Question

When a customer updates the Snow Inventory Agent for Windows via the Snow Inventory Admin Console:

• The registry for the agent isn't updated 
• The control panel (add remove programs) doesn't get updated. 

Why doesn't the registry and control panel get updated:

Answer

• This is expected behavior due to the intended nature of the Snow Inventory Admin Console (SIAC) . 
• When Snow Inventory Agent updates are completed using the Snow Inventory Admin Console, only the executable file is updated. 
• The SIAC does not have access to the registry, so the previous version will reflect in the registry and the control panel.
• However, the properties of the executable and Snow License Manager (SLM) will reflect the change appropriately.