For Snow Atlas platform

If you are using the Snow Atlas platform, you can create and download agents directly using Package Builder for Windows, macOS, Linux, and Unix. Learn more: About Package Builder.

For other platforms

Choose the option that best describes your situation:

Agent already installed – access to client machine

If a Snow agent is installed and accessible:

1. On a computer with the agent installed, go to:
   C:\Program Files\Snow Software\Inventory\Agent
2. Copy the file named snowagent.config to your desktop or another location.
3. Open a support case via the Support Portal.
4. Upload the snowagent.config file using the Upload Files option.
5. In the case description, request a new agent and mention any configuration changes.

Example: Please generate the latest version of the Windows agent based on my previous config file. Add the endpoint http://snowserver2.acme.net:8080 in addition to the existing one.

Agent already installed – no access to client machine

If the agent is installed, and you would like an agent with a similar configuration, but you cannot easily access the client, follow this article to retrieve the configuration: Export the Snowagent configuration.

No agent installed on this site

If this is a first-time request (you do not have any agent installed) or you need an agent for a different customer or site:

1. Download and complete the agent request form for your operating system, attached to this article.
2. Open a support case.
3. Select the appropriate Snow Inventory Agent in the Application field.
4. Upload the completed form using the Upload Files option.

A support representative will contact you to confirm details and provide a download link.