Summary
This article discusses the reasons that the 'Missing Input - Please enter the Database Server IP Address' error is shown during an installation of FlexNet Code InsightSymptoms
During an installation of FlexNet Code Insight, an error is shown at the 'Database Configuration' step of the installer. The error message is 'Missing Input - Please enter the Database Server IP Address' after selecting MySQL.The installer does not show form to enter database information, but directly show the error message meaning the installation cannot be completed.
Resolution
This error is shown due to an incompatible Java version being detected during the installation. Please refer to the FlexNet Code Insight Release Notes for the version you wish to install to check for supported JDK versions.Was this helpful?
Related Articles
Unable to create workspace following upgrade to FlexNet Code Insight 6.11.3 4Number of Views How much storage will be required on a new server for the FlexNet Code Insight database? 4Number of Views FlexNet Code Insight - Scan Profile Options Explained 14Number of Views FlexNet Code Insight database connector installer instructions 5Number of Views Unable to configure LDAP in FlexNet Code Insight 2017 R3 4Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago