Problem description

• Describe what functionality is missing or failing. Clearly state what you need to accomplish but cannot.

Service definition and destination

1. From the deployed component's Summary tab, under the General section, click the link beside Service Request.
   
2. Identify the correct service request based on the request date and double-click to open it.
3. Confirm the service listed under Requested Services on the Details tab.
   
4. Navigate to Configuration > Self-Service and switch to the Catalog tab. Filter the service list and click Edit on the appropriate service.
5. Capture screenshots of each component’s Component section and Fencing Configuration page.
   
6. Switch to the Provisioning tab and capture a screenshot of the Destination Details for the deployed destination.
   
7. Collect and save all screenshots for submission.

Deployed network settings

• For Windows components, run:

  ipconfig /all > c:\ipconfig.txt

  This creates a text file with IP configuration details.
  
  
  
  
• For Linux components, run:

  ifconfig -a
  netstat -nr

• Include all outputs in the support package by copying them into an email or zipping them along with captured screenshots.

Basic network tests

1. Ping from outside the fence to the public IP address of the components.
2. Ping from a component to the gateway address listed in the fencing configuration.
3. Ping from a component to the public IP of the vRouter.
4. Capture screenshots or redirect command outputs to text files and include them in the zipped information set for Flexera Support.

Outcome

Submitting complete details ensures faster diagnosis and resolution of fenced networking issues.