Summary
This article covers why the O365 connection may fail with a time out errorSymptoms
We check the new functionality of FNMS 2016 and we try to connect to our O365 Portal. This process fails with time out error.016-09-15 14:30:29,143 [ERROR] System.Management.Automation.CmdletInvocationException: The remote server returned an error: (504) Gateway Timeout. ---> System.Net.WebException: The remote server returned an error: (504) Gateway Timeout. at Microsoft.Rtc.Management.Common.AutoDiscoverClient.QueryAutoDiscoverService(String queryUrl) at Microsoft.Rtc.Management.Common.AutoDiscoverClient.DiscoverUrl(String autodiscoverEndpoint, String desiredLink, Int32 numOfHops) at Microsoft.Rtc.Management.Common.AutoDiscoverClient.DiscoverUrlForDomain(String discoveryServiceUrl, String domainToken, String desiredLink) at Microsoft.Rtc.Management.OnlineConnector.GetPowerShellEndpointCmdlet.BeginProcessing() at System.Management.Automation.Cmdlet.DoBeginProcessing() at System.Management.Automation.CommandProcessorBase.DoBegin() --- End of inner exception stack trace --- at ManageSoft.Compliance.Importer.Logic.PowerShellDataReader.Read() at System.Data.SqlClient.SqlBulkCopy.ReadFromRowSourceAsync(CancellationToken cts) at System.Data.SqlClient.SqlBulkCopy.WriteToServerInternalAsync(CancellationToken ctoken) at System.Data.SqlClient.SqlBulkCopy.WriteRowSourceToServerAsync(Int32 columnCount, CancellationToken ctoken) at System.Data.SqlClient.SqlBulkCopy.WriteToServer(IDataReader reader) at ManageSoft.Compliance.Importer.Logic.DatabaseConnection.LoadData(IDataReader p_DataReader, String p_TableName, Int32 p_BatchSize, Boolean p_ExplicitColumns) at ManageSoft.Compliance.Importer.Logic.XML.SourceToTarget.ExecuteReader(IExecutionContext context, ISourceConnection sourceConn, IDataReader reader) at ManageSoft.Compliance.Importer.Logic.PublicObjectModel.SourceToImportedTableObject.ExecuteReader(IValidatingDataReader reader, SourceToObject STOObject) at ManageSoft.Compliance.Importer.Logic.PublicObjectModel.SourceToObjectImplementation.ExecuteImplementationSQL(IExecutionContext context, SourceToObject sourceToObject) at ManageSoft.Compliance.Importer.Logic.XML.Reader.Execute(IExecutionContext context) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.ExecuteSingleReader(Reader reader, Int32 procedureOrder, Version sourceDatabaseVersion) at ManageSoft.Compliance.Importer.Logic.ActionExecuter.ReaderExecuter.Execute() at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context)
Resolution
Try running the cmdlet again, but instead specify the -OverrideAdminDomain parameter. Use the default domain that was included with your Office 365 subscription; for example, use ExampleCompany.onmicrosoft.com. The PowerShell cmdlet should resemble the following: Import-Module SkypeOnlineConnector $Credential = Get-Credential $Session = New-CSOnlineSession -credential $Credential -OverrideAdminDomain ?ExampleCompany.onmicrosoft.com? This is because it may be related to a known issue, there is more information on this issue found here: http://www.ucblog.co.uk/?p=25Was this helpful?
Related Articles
Powershell Connection Creation Fails with 'Powershell Connection Exception, possible reasons include malformed config file' 10Number of Views ADDM import fails with the error ?Unable to read data from the transport connection: The connection was closed.? 35Number of Views Adobe CC test connection failed 30Number of Views O365 stuck on Enqueuing import 106Number of Views Snow Integration Manager Proxy Profiles not visible in O365 connector 10Number of Views
Revenera Assistant
Online
Hi, I am Reva - Ask me anything.
Updates
No new updates
Chat
Home
Updates
/**/
Thanks for the feedback!
Your feedback has been saved.Rate this response:
1
2
3
4
5
Add Additional feedback ( Optional )
0/240
English
English
Language changed successfully
Something went wrong
Email sent successfully
Something went wrong
Case create successfully
Are you sure you want to cancel
the case creation?
Please select a product to submit the case.
Please select a product version to submit the case.
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
File type
not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
© 2026 Flexera Software. All Rights Reserved.
Case id: 00001065
Activity: Status change: 2 hours ago