Symptoms
When trying to create a cloud license server the following error is thrown: flxBotErr.rest.operation. See screenshot below.
Diagnosis
In the lfs.log file you may see the following error:
2019-05-10 00:58:16,801 ERROR [com.flexnet.lfs.aop.LfsWebserviceAspect: default task-3] REST operation failed performing POST on /instances API: Server returned HTTP response code: 401 for URL: http://localhost:8888/gls/api/1.0/instances.
The reason this occurs is if you've enabled security for the Cloud Licensing Service in the FlexNet Setup page - see below:
Solution
You need to add the loopback IP address (127.0.0.1) and/or the host machines IP address to the Whitelist hosts, as described below:
To add a host to the whitelist
- On the System Status page, click Whitelist Hosts. See screenshot 1.
- In the Add Hosts to Whitelist dialog box, enter the Cloud Licensing Service password,
- Enter a comma separated list of IP addresses to be whitelisted. See screenshot 2.
NOTE: DNS hostnames are not supported.
- Click Change Whitelist.
- In the confirmation window, click Close.
Screenshot 1:
Screenshot 2:
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Case id: 00001065
Activity: Status change: 2 hours ago