Summary

Error Installing iKernel.exe 0x10000 occurs with older versions of the InstallShield iKernel engine. This error might also occur when trying to install over a network.

Symptoms

When trying to install an application, you may receive one of the following errors or something similar:

• Error installing iKernel.exe (0x10000)
• The InstallShield Engine (iKernel.exe) could not be installed. (0x10000)

Cause

This error sometimes occurred with an older version of the InstallShield iKernel engine. This error might also occur when trying to install over a network.

Resolution

If you are attempting to install software over a network connection, copy the installation files to your local hard drive and run the installation from your own computer. If you are not installing over a network, try the following troubleshooting steps that usually resolve this issue:

• How Do I Install iKernel?
• Detect and End Previously Running Installation Processes
• Close Applications Running in the Background

Does Your Issue Still Exist?

If after following these instructions your product failed to install, you'll need to contact your vendor. See the Revenera Consumer Central page for more information.

Related KB Articles

What is a network?
What Is Ikernel? Why Do I Need It?