When integration tasks fail, an error is logged in the integration task log files. Use your log file and the table below to locate the error and determine the resolution.
Locating integration task log files
The integration task log files are in the integration tab. There is a download link for each task which allows you to download the log file for each task that failed.
1. Go to SaaS > Managed SaaS Applications.
2. Select the Microsoft application that is failing integration from the Managed SaaS Applications list, then select the Integration tab.
3. The integration task log files are located under the Logs column. Select Download next to the failed task to view the log.
4. Open the log file and scroll to the bottom to find the error that occurred.
In the example log file below, the task failed with error 422 Unprocesseable Entity.
Example
5. Use the chart below to look up the resolution based on the error code you received.
Integration errors and resolutions
| Error | Common scenarios | Resolution |
|
401 Unauthorized |
Refresh token is revoked/expired
Authorization failure
Entered invalid user credentials |
A user with integration permissions must re-authorize the integration.
If credentials are invalid, re-enter valid credentials and retry.
|
| 403 Forbidden Invalid permission |
The application access task fails but the application roster task continues to execute without any issues |
The user needs to be assigned report reader permission. |
|
403 Forbidden |
All integration tasks fail |
The user account which authorized integration is deleted. You will need to re-authorize the integration.
API permissions have not been added to the app in the Azure portal or authorization by the account admin is pending. |
|
404 Not Found | NA |
Contact support team for debugging. |
| 422 Unprocessable Entity |
The user who authorized the integration changed their password or it was reset by the account admin |
Another user with the required permissions should reauthorize the integration. |
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Case id: 00001065
Activity: Status change: 2 hours ago