Issue:

Catalog sync fails with error "Root element is missing" during ETL Load

In bdna.log we find:

Call remoting service=tcp://ServerName:8084/NormalizeBIUpdateServer/DataService, method=EtlCatalog...
ERROR System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.Xml.XmlException: Root element is missing.

In tomcat.log we find:

Root exception is javax.naming.CommunicationException: abc.flexera.com.au:389 [Root exception is java.net.ConnectException: Connection timed out: connect]

Root Cause:

Java/Tomcat cannot resolve the DNS of the domain.

Solution:

Add a host entry to systems host file:

1.2.3.4        abc.flexera.com.au       ServerName.abc.flexera.com.au