• On Windows when there is a crash, the system creates a "dump" file containing the memory information at the time of the error. 
• This can help to determine the reason for the problem.

To collect a dump file you can download ProcDump from Microsoft and follow the steps below:
 

1. Go to http://technet.microsoft.com/en-us/sysinternals/dd996900

2. Click on Download ProcDump and save Procdump.zip to a folder.

3. Extract the contents of Procdump.zip

4. Open a CMD window as an Administrator.

5. Navigate to the ProcDump folder you created.

6. Enter the following command:

procdump -ma -t -w enter_name_of_crashing_exe_example_snowserver.exe 

7. Hit the Enter key.

8. Review, and decide whether to agree to the ProcDump License Agreement.

9. When the DMP File (.DMP) is generated, the CMD window will notify with a Dump initiated / Dump complete / Dump count reached message.

10. Send the dump file to Support.

More information on the procdump switches being used in this command and what they do: