Windows operating systems include events logs that are often useful for troubleshooting.

Follow the process below to collect windows event logs and share them with Snow Support. 
 

1. On the Windows system for which you want to collect the logs, open the Event Viewer. 

2. Expand Windows Logs and right-click Application, then choose Save All Events As...

3. Noting your save location, provide a filename indicating which log is being saved, and click Save. 

4. If you are prompted for Display Information, choose English (United States) and click OK. NOTE: The .evtx does not contain the full text of most of the events. Adding the display information ensures that everything is captured.

5. Repeat this process for the System log, changing selections and filenames saved as applicable. 
6. Attach the files to your support case and let the Snow Support team know. NOTE: If you have data management or privacy concerns, please advise Support to destroy the files when the case is closed.