In Flexera One, users with the Manage organization role have full administrative access across the platform. If you are unable to remove the Administrator role from a user in IT Asset Management (ITAM), it is likely because the user still holds the Manage organization role in Flexera One. This article explains the steps to remove administrative privileges correctly.
Step 1: Check the user’s role in Flexera One
- Navigate to Administration > User management in Flexera One.
- Locate the user whose admin access you want to remove.
Step 2: Remove the Manage organization role
- In the user’s role settings, remove the Manage organization role.
- This role grants full admin access across Flexera One.
- Save the changes.
Step 3: Remove the administrator role in ITAM
- Go to Administration > IT asset accounts.
- Remove the Administrator role from the user.
- This will now be possible since the Manage organization role has been removed.
The Manage organization role overrides ITAM role restrictions. Ensure it is removed first. Changes may take a few minutes to propagate across the system.
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Case id: 00001065
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