Users may be unable to log in to Snow Commander if both the Currency and Terraform services are stopped and cannot be restarted. Reviewing the Windows Event Logs typically provides limited diagnostic information.
Symptoms
- Unable to log in to Snow Commander.
- Currency and Terraform services show as stopped.
- Restart attempts fail.
- Event Logs contain minimal or unclear error details.
Follow these steps to identify and resolve the issue:
- Collect service logs
- Retrieve the log files for both services:
- Currency Service Logs
- Terraform Service Logs
- Retrieve the log files for both services:
-
- Review the logs for matching or related error messages. These often point to the root cause.
- Test the database connection
- Open Snow Control Panel.
- Go to DB Management.
- Select Test Connection.
- If the test fails, review and correct the database credentials.
- Verify SQL Server status
- Confirm that the SQL Server service is running and accessible.
- If it’s stopped, start the service and try restarting the Currency and Terraform services.
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