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Snow Inventory Client

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  1. Portal User asked a question.

    April 11, 2018 at 7:00 AM
    Config file for Client Deployment

    Trying to get clarification on where the config file comes into play when creating and deploying the SNOW Windows client via the Inventory 5 SMACC. I go through the whole process of creating an update from the Inventory 5 SMACC, get to the end and the config file section of the summary states No Config file added. I go back through all the pages and there is no window asking me to add it. What am I missing? The configuration shows up under configurations. 

    Thanks, 

    • 4 answers
    • 101 views
    1 of 4

    • Community Manager (Flexera Software)

      Hi Mark, When you are going through the steps of creating the agent and come to the select target. You have the option to select the Config. When you select a Sitename and all, then the standard config file is used. When you select Configurations you have the option to add a Configuration: See Below Click Add: I hope this helps. Kind regards, Iwan

  2. Portal User asked a question.

    March 2, 2018 at 8:00 AM
    More autoconnect rules?

    Here is another question regarding autoconnect rules, specifically IP address. I have started going through the list of devices that do not fall into an Organization because of incorrect PC name, etc. That is our main autoconnect rule, device naming, so I have started adding the IP to the autoconnect rules for specific sites to pick up those stragglers that are not named correctly.  

    My question is related to the IP address the client is showing. For example I added this IP as an autoconnect rule for a specific site, 10.1.101.%. A lot have multiple IP's (must be because of multiple network adapters), show they show up like this in the reports, 0.0.0.0,0.0.0.0,0.0.0.0,169.254.157.205,0.0.0.0,10.1.100.187. This is one I want to show up in that site based on 10.1.101.%, but it appears it may only look at the first IP and move on? In this case the real IP is 5th in the string. 

    Any way around this? Or do I have another issue as to why this is not working? 

    BTW: Autoconnect rule with this IP address works for other machines with single IP for this wildcard. 

    thank  you. 

    Expand Post
    • 2 answers
    • 130 views

    • Oliver Berger (Flexera Software)

      Hi Mark, yes, that's how it currently works. The workaround is to use also a '%' at the beginning. It is just tsql searching a string. Of course, due to the limitations of the mask, you could not separate between i.e.192.%.%.% and 182.% .%.% if you can only enter %82.%.%%. and %10.%.%.% could also be 210 or 110. As usual: Feature Requests welcome. Hope that helps. Best Oliver

  3. Portal User asked a question.

    February 23, 2018 at 8:00 AM
    Oracle VirtualBox Expansion Pack check

    I have been working with Oracle on trying to determine what devices have the VirtualBox expansion pack installed. SNOW is not picking it up in the installed software scans. SNOW sees the VirtualBox application installed, which is free, but the expansion pack requires a license, according to Oracle. I need to be able to prove to Management which machines have it installed before we buy the number of licenses Oracle thinks we should buy. 

    Oracle provided a command line, but it needs to be run on each machine. No way to easily do this across the Globe.

    This is what they provided:

    ____________________________

    You can try the below options to check:

     

    Command

    Linux / MacOS: VBoxManage list extpacks

    Windows: VBoxManage.exe list extpacks

     

    File presence

    ExtPack-license.rtf

     

    and this has to be executed on each laptop/desktop environment to verify the status.

    ______________________________

    Can this be scripted within the SNOW client to gather this information? If so, can someone walk me through it? 

    Or know another way to find this installation? 

    Thank you.

    Expand Post
    • 5 answers
    • 214 views
    1 of 5

    • iankimble

      hi Mark, you need to find some way of identifying if it's installed e.g. registry entry or a particular file in a location.  if it's registry then easy to tweak the client config to bring back this key and then you can query from the database, if it's a file you might need to change the config to pickup the extension. You could also identify it via a powershell script and get snow to pickup the output. if that rft file is located in c:\program files\oracle\expansion pack etc then you could probably safely say it was installed they may be fishing for small wins but it opens the door for a larger audit if they find something
      Expand Post

  4. 1 of 4

    • JS020520

      Hi, You can't. If it's a report you will use frequently, do it once and add the report you just created to your favorites.  -juha

  5. Jeremy asked a question.

    January 25, 2018 at 8:00 AM
    Snow Client is very inaccurate.

    Hey guys!   I have 32 computers that are showing in Quarantine, some from November last year. But 15 of them are currently and have been active the whole time. These machines are all running client version: 3.7.06.  What might be causing this?  If I uninstall the client and reinstall it the next day it shows up as active.

    Any thoughts or suggestions would be greatly appreciated!

    • 11 answers
    • 95 views
    1 of 11

    • Landon Owens (Flexera Software)

      Hello  Jeremy , There are a few things that might be going on here.  on the 3.x client there is a file in the INVENTORYCLIENT/Data folder called client.dat.  it contains the last scan date and should be updated each time, you might take a look at that to see if something is preventing that from happening (NOTE: I have never seen this happen before).  The other might be that the system was turned off for a while, and we had to many successive DUJ's where the system did not change anything.  There is a setting in the SLM SMaCC under Core settings that you can work with on this, it is INVENTORY_TRANSFER_DATE_OFFSET.  it should be set to 1, but you might crank it up to 30, then set the  TMP_UPDATE_JOB_MODE in the location to 12, and kick of a Data Update Job (this update will take ~40% longer then normal, so plan accordingly).   These two steps should thoroughly rebuild the scanned in systems and get all these systems reporting into SLM, also will also have the affect of rebuild any indexes in your DB as well.  After the update job, make sure to set the OFFSET back to 1, leaving it at 30 with greatly impact the length of time you DUJ will take (the MODE 12 changes back to normal automatically).
      Expand Post

  6. ksungay asked a question.

    October 27, 2017 at 7:00 AM
    How to deploy Snow Agents to every device?

    Hi community,

     

    How does one install agents on to all machines in my company?

    SCCM only works if it is installed on a device. But what if its not on every device? as is in our company.

     

    How do we account for remote devices not on the network? We are a resources company, and some of our sites are not always on the network. 

     

    Here are my list of questions:

    Is there a force deploy mechanism on Snow for machines that dont have SCCM?

    How do i install Snow on devices not on local network?

    in your experiences, how do companies account for this?

    What is the benchmark that i know all/most devices have a Snow agent installed?

    I see on SLM a tag called "#### Computers that are not inventoried" is this that amount?

    what does this mean? If it is 0, then i have accounted for everything?

    Another question, how do i know how many agents i have left until i need to purchase more?

     

    I was told today by senior management that Snow told them that they can pick up more than what SCCM can...Something about Agentless etc. i am not sure. But the senior management has the expectation that we will be able to see most if not nearly all of the licensing environment in SLM because of Snow capabilities.

     

    Regards

     

    Khaleed

    Expand Post
    • 5 answers
    • 168 views
    1 of 5

    • Portal User

      This does bring a question to mind regarding client and reporting percentage. What does everyone feel is adequate reporting from their client base? 90%, 80%, 100%? In larger Global environments you may never get to 100%. What number is satisfactory according to the industry on client reporting? The nirvana is of course 100% but can we get there? Thanks for allowing me to ramble.  

  7. ksungay asked a question.

    October 26, 2017 at 7:00 AM
    How to exclude certain applications on certain devices? Also similar to BYOD

    Hello boys and girls,

    I'd like to know if you could exclude certain applications on certain devices for compliance calculations?

    So currently, my company has a Data Center(DC) with applications installed on them. Thats cool. The issue comes in that we have a couple of vendors that have infrastructure (in their own DC) that some licenses are owned by my company. *SLM can pick the servers.

    So as a true example, they have a number of servers were they just provide the infrastructure and the platform (OS), and whatever else is installed belongs to us. One of that is windows server 2013. We have a non-compliance of -8 at the moment, and that 8 licenses belong to the vendor. They pay for it and have the license.

    Just to note, i dont want to remove windows server 2013 from my compliance calculations. I want a report on it. But i want to exclude the servers that belong to the vendor only. This application is one of many that is in this situation and I'd like to know how to exclude it from SLM? *Almost like a: If device xyz and abc has windows server 2013, exclude this from compliance calculations.

    This is also similar to BYOD. If a user brings his own laptop/notebook to work, how do we exclude some applications from compliance calculations? (like games, personal onedrive/dropbox, personal Visio etc)

    Regards

    Expand Post
    • 3 answers
    • 96 views

    • traceyperkin

      Hi Khaleed, You can create a separate Legal Organisation and assign those servers relating to the supplier of Windows Server 2013 to that OU. Once you have assigned the servers you can then create a site licence for Windows Server 2013 which will remove the licence requirement for that product only. Hope this helps. Regards Tracey   

  8. Portal User asked a question.

    September 25, 2017 at 7:00 AM
    Steps to Publish SNOW Client for Windows?

    I have been going through a bunch of documents related to the pushing or publishing a new SNOW client for Windows in Inventory 5 Server. There does not seem to be one step by step document that outlines this process. I see sections in several documents that appear to be parts of the process.

    Does anyone have or can point me to the right document? I have tried this several times but have mixed results and feel I missed something on the last attempt to publish a new client.

    Thanks,

    Expand Post
    • 7 answers
    • 117 views

    • Portal User

      Hi. You have two options: No.1: Deploy with a thrid Party tool If you use a deployment tool like SCCM, AD or something else, you can install/update the Client with it. In this case you read the Inventory Agent instructions . There are different ways with copy job or MSI file. No.2: Deploy with the Snow Inventory Server In this case you will read the Inventory Admin Console instructions . In section 4 you will find a step-by-step instruction that explain all the things that have to be done. But this is only possible if an older version is installed. For a first Installation look at No.1 Best regards, Kai
      Expand Post

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