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  1. pedro.fmoreira asked a question.

    October 4, 2023 at 5:38 PM
    How to encrypt the Oracle database user password to put in the agent configuration file?

    I need to generate a configuration file with the password for accessing the Oracle database encrypted. I saw the article in the link: https://community.flexera.com/s/article/How-ToGenerateEncryptedOraclePassword-v2

    who explained the step by step very well, but the encrypted password that is being generated has 460 characters, it doesn't seem correct to me.

     

    I am identifying the error message in the log: java.security.NoSuchAlgorithmException: Can't decrypt this kind of password.

     

    Has anyone experienced this and can tell if in version 6.9.0 of inventory there is any problem generating the configuration file with the encrypted password?

    Expand Post
    • 6 answers
    • 179 views
    1 of 6

  2. james.sirman@cmegroup.com asked a question.

    April 27, 2026 at 1:57 PM
    SLP API Troubleshooting article feedback

    I have feedback on Snow Inventory Server support article https://community.flexera.com/s/article/Optimal-API-endpoint-configuration. In it there is a reference to values that should be present in the SnowInventory and SnowLicenseManager databases for optimal SLM API operation to occur. Following the article, I had our SQL team run these commands first, and they did not help:

     

    EXEC SnowInventory.slm.GetServerAddress;

    EXEC SnowLicenseManager.inv.UpdateServerAddress;

     

    It is unclear in the article that these 2 services are a vital step of the troubleshooting process. I had to restart them in order for the SLM API values appear:

     

    Inventory Server: Snow Inventory Server service

    License Manager Server: Snow Software Inventory Service

     

    Please update or replace this article to help Snow administrators resolve SLM API issues in the future.

    Expand Post
    • 2 answers
    • 38 views

  3. liamLittlemore likes this.

    • liamLittlemore

      Do you have the agent installed on the duplicate devices or do these come from an integration such as BMC or Vcenter?

  4. Inverno asked a question.

    April 21, 2026 at 9:02 AM
    How can I know which report was created by whom?

    Hello. SLM user here.

    Some users were creating reports and sharing them with everybody (who knows why).

    I just want to know who created the reports to contact them and unshare.

    Is there any query that can give me the report name + creator name?

    SLM on prem.

    Thank you in advance

    Question with a best answer.

    Best Answer

    Good day, @Inverno​ 

     

    Hope you are doing well.

     

    Give below SQL query a try, hopefully that helps. That will give the Report Name, along with the user who created the report with their First Name, Last Name and Email.

     

    Select a.CID, a.ReportID, a.ReportName, a.Description, b.UserName, b.FirstName, b.LastName, b.Email from SnowLicenseManager.dbo.tblSystemUserReports a

    join SnowLicenseManager.dbo.tblsystemuser b on a.UserID = b.UserID

     

    Kind regards,

    Randy Teng

    Expand Post
    Randy Teng by Randy Teng (Flexera Software)
    • 8 answers
    • 150 views
    MercedesO and liamLittlemore like this.
    1 of 8

    • Jonas_A_Nilsson

      Support is in general really good at resolving factual errors, but they are focusing on actual errors. If it's something that is not really a defect, then they tend to brush that aside.

      I don't know how you formulated yourself, but in general be very clear that you have an actual functional impact (in this case, it sounds like wantonly shared reports is not a big problem ... ? )

       

      Having said all that - I would encourage you to browse around in the SnowInventory and SnowLicenseManager databases. I don't mean that you should become an expert xD But you can actually do quite a lot of analysis on your own. And if you're stuck, throw out a question here in the community :)

      Expand Post

    • Randy Teng (Flexera Software)

      Hi @jyothi.venkiteela@mitie.com​ 

       

      Good day! Hope you are doing well. Below is a general advice in nature.

       

      Most common issues are the following:

      1.Wrong syntax in the snowserver.config

      2.Changes in the Database, for example new DB instance, reset password for the service account, or different account now being used than before

      If you look at your snowserver.log and if you see saying you unable to communicate to the Database, then most likely it's about the changes on your Database.

      I would suggest trying to reconfigure by following below steps by having the correct information.

      Step 1 

      Step 2 

      Make sure you enter the new changes. Take note that you won't be able to start the service if this information are wrong.

       

      Step 3 

      Otherwise, continue to work with the Support Engineer assigned to your support ticket.

       

      Kind regards,

      Randy Teng

       

      Expand Post

  6. 1 of 3

  7. charisc asked a question.

    April 8, 2026 at 10:11 AM
    Snow integration within the isolated Swift environment

    We would like to collect info (inventory ) on SNOW from all all servers within the SWIFTVAULT. The swift environment is isolated. Following our discussion with Flexera, Snow integration within the Swift environment can be achieved by deploying a new server inside the Swift zone and installing a dedicated Snow Inventory instance (collector) on it.This server will act as the central collector for all Snow agents in the vault and will be the only system allowed to communicate outside the vault. Please confirm the required installer package and any configuration specifics for a standalone Inventory Server in a restricted network zone.

    • 1 answer
    • 43 views

    • JohnSorensenDK (Flexera Software)

      @charisc​ 

      You seem to have received the requested guidance through opening a support case. Please feel free to share its resolution here if you think other forum members would benefit from it.

       

      Thanks,

      John Sorensen

      Expand Post

  8. Mayuresh12 asked a question.

    April 23, 2024 at 12:57 PM
    Hi All, We need to use Snow XML connector to get data into Snow. Could anyone help me with the XML template file. Also is it possible to import the installed applications information for every computer through XML connector?

    And what are the mandatory fields/parameters in XML to fill ?

    • 6 answers
    • 101 views
    1 of 6

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  1. maurofossa asked a question.

    February 24, 2026 at 11:57 AM
    500 internal server errors on SAM

    We see lots of 500 internal server errors using SAM (SaaS).

    Authentication takes minutes, getting the (empty) computer search page requires 3 o 4 attempts before it's shown on screen, etc.

    Not a PC nor a network problem (happens everywhere).

     

    Opened request to support in the past, got answer "now it works". Wow.

    Yet, it still happens every day.

    Ideas?

     

    Expand Post
    • 71 views

  2. ErnestoFacio asked a question.

    September 22, 2025 at 5:33 PM
    Does not collect data for new servers

    In the RN150 server there are 617 IP's verified by the Appliance, in the portal we have data for only one IP, the first one we tested (3 months ago), we validate communications for every one DNS/IP and got a "Connection Failure" result for 5 of them:

    The Firewall rules do not have modifications recently and we create new firewall rules for each IP instead DNS, then tested again and got same result.

    Could you have some advice or suggestion?

    Expand Post
    • 177 views

  3. ChinmayN asked a question.

    December 6, 2024 at 1:29 PM
    my server has a SNOW agent installed & SIEM We have observed suspicious activity on the Windows Database Servers

    my server has a SNOW agent installed & SIEM We have observed suspicious activity on the Windows Database Servers.where we see that the command "for /f "tokens=1,2 delims=\\" %i in ('whoami') do net localgroup "ora_dba" "%i\%j" /ADD” was executed.. We observed use of the 'whoami' command and addition of “nt authority\system” to the "ora_dba" group.

    • 332 views

  4. Joe Powell - ITAM Worx asked a question.

    November 11, 2024 at 2:01 PM
    M365 Doubling Data

    Just noticed in both SLM (SPE) and in Atlas (SAM CORE) the M365 module is doubling up subscriptions as the SIM data is including Disabled and Expired subscriptions.

     

    Only way to get round this is if you have the Atlas SaaS module you can select to remove the disabled subs via a filter.

     

    Support have a PRB record for this to be fixed in a new release of the SIM, just no idea when this will be released. So take care people with your M365 data analysis.

    Expand Post
    • 359 views

  6. Portal User asked a question.

    December 7, 2022 at 1:49 PM
    <ConnectionString> setting in snowserver.config

    What is a function of encrypted <ConnectionString> in Snow Inventory snowserver.config? Are they server name, database name, and user credentials stored in encrypted form (found in snowdoc)? When I migrate Inventory to a new server should I preserve it or just configure new settings like db connection?

     

    <Configuration>

     <Master>

      <License>

       <CompanyName>XXX</CompanyName>

       <LicenseKey>XXX</LicenseKey>

      </License>

      <ConnectionString>

       <Encrypted>XXXXXXXXXXXXXXXXXXXXX</Encrypted>

      </ConnectionString>

    Expand Post
    • 345 views
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