mszabo2 asked a question.
ITAM and Flexera SaaS manager duplicate users
We are pulling user information for ITAM from AD, but at the same time we have SaaS setup for Microsoft, Adobe etc. This is causing a larger number of duplicate user data as there are multiple users pulled in both through SaaS and AD for ITAM.
I was wondering if there is a best practice to merge/ignore or do anything to avoid the duplicates in our reporting.
Thank you!
Martin Szabo
@mszabo2​
If you're considering ITAM to contain the "HR master data" you could enable it to become the HR Roster data source for Flexera SaaS Manager (FSM) and as such avoid the duplication of users caused by the integration between the two. AFAIK, it requires you to raise a request with Flexera Support to get this setting enabled, if you want to follow this approach.
Thanks,
John Sorensen
can you refer me to some documentation on this if possible?
@mszabo2​
You may want to refer to IT Asset Management Organization Data FAQs, or were you looking for something else?
Thanks,
John Sorensen
We've also seen a large number up duplicate users in both ITAM and SaaS recently but it was indicated that it was an issue within our instance, not being seen by other customers... Have you found a fix for this in your instance?
@JohnSorensenDK (Flexera Software)​ @mszabo2​ any thoughts on this follow up from @YvonneB​ ?
@YvonneB​
The discussion in this thread was related to the legacy Flexera SaaS Manager and how its user consolidation with Flexera One ITAM can be configured.
I just checked and can see that you have opened a support case related to Flexera One SaaS Management where the user consolidation with Flexera One ITAM works differently. Does your experience relate to Flexera One SaaS Management or Flexera SaaS Manager?
Thanks,
John Sorensen
Our issue is related to Flexera SaaS Manager (FSM).
@YvonneB​
Right, I can see this support case as well, and I can see you're currently collaborating with the team to clean up data...
If you think it's relevant for other forum members please feel free to share the experience with what may have caused the challenges seen in your environment and its resolution (when it gets resolved) with the forum members.
Thanks,
John Sorensen
Addressing duplicate users in ITAM and Flexera SaaS Manager is crucial for optimizing resource allocation. Streamlining these processes not only improves efficiency but enhances overall data integrity across platforms.
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