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Title
Troubleshoot an InstallShield IDE Crash

Summary

Troublshooting advice for crashes that occur with the InstallShield IDE (Installation Development Environment).

Synopsis

The following knowledge base article will provide information which will help you troubleshoot crashes that may occur with the InstallShield IDE (Installation Development Environment).


Discussion

There are several causes that can lead to InstallShield crash.

The first step in troubleshooting any InstallShield IDE crash is to repair InstallShield. This can be done from the Add/Remove Programs applet or by running the InstallShield installation again. If that does not help, then the next step would be to uninstall and reinstall InstallShield on the machine.
NOTE: Make sure you have an open internet connection to ensure your InstallShield license is properly deactivated during uninstallation and activated during reinstallation. If you don't have an open internet connection, then you will want to perform an offline deactivation and activation of your InstallShield license.

If the above still does not help, then the following is a short list of possible causes...
  1. Anti-virus/anti-spy ware software running on the machine
  2. Insufficient privileges
  3. Corrupt machine
  4. Corrupt user account
  5. Lack of available hard drive space
Here are some possible steps you can take for the above listed causes...
  1. Disable any anti-virus/anti-spyware software running on the machine. Please make sure that the processes for this software are no longer running in the task manager
  2. Make sure that you are logged in on an Administrator account on the machine
  3. Try launching InstallShield on another machine with (admin) account
  4. Create a new admin account and launch InstallShield
  5. Ensure that the drive that contains the %TEMP% location has enough free hard drive space (...about 2-3 times the size of your project).

Additional Information

You can also try creating a Process Monitor log that captures the crash. Process Monitor can be downloaded from here:

http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx

You can create a log of the InstallShield IDE by creating the following registry key (...this example assumes InstallShield 2010)...

Key: HKEY_CURRENT_USER\Software\InstallShield\16.0\Professional
Data: DoVerboseLogging
Default Value: 0

...and this log will be in the following location...

C:\Program Files\InstallShield\2010\System
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Troubleshoot an InstallShield IDE Crash