This article explains how to resolve an error that appears when opening Authentication Properties for the ManageSoftRL virtual directory in Microsoft Internet Information Services (IIS).
Error
This configuration section cannot be used at this path. This happens when the section is locked at a parent level.
The ManageSoftRL virtual directory is used for reporting agent inventories on beacons and inventory servers in FlexNet Manager Suite and Flexera One IT Asset Management.
The error occurs when Flexnet Manager Suite is prevented from overriding the applicable IIS authentication settings.
To resolve the error message, follow these steps:
- Open IIS Manager.
- Under Sites select Default Web Site.
- In the Features view, select Configuration Editor.
- From the Section drop-down menu at the top left, select:
system.webServer/security/authentication/windowsAuthentication- Select Unlock Section and then restart IIS.
- Select Lock Section and restart IIS again.
- Repeat steps 4 through 6 for Anonymous authentication and Basic authentication in:
system.webServer/security/authentication/Was this helpful?
0/255
Upload Attachment
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to cancel the case creation?
Case closed successfully
File Upload
Maximum file size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
File Upload
Maximum file
size allowed is 3 MB.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files
(.csv) Speadsheets (.xlsx, .xls)
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago