Server error: "-1" , While using lmnewlog, Server cannot switch log files

Title

Summary

Error when running lmnewlog

Symptoms

This error log is being observed while accessing lmnewlog.

C:\Program Files\ArcGIS\License10\bin> lmutil lmnewlog -c service.txt ARCGIS .\logs\test.jan2013

lmutil - Copyright (c) 1989-2008 Acresso Software Inc. All Rights Reserved.
Server cannot switch log files, see debug log for further information
Server error: "-1"

There could be couple of reasons for this observation. Detailed below:

Cause

1.) When there is no log directory present in the present directory.

2.) When we don't have the write permissions under the sub directory level, including the current directory.

3.) When the destination drive is physically separate from the drive that hosts the vendor daemon, although it is mounted and appears as a local directory.

4.) Missing the options file from platform directory.

If so, then kindly add the following entry in license file for definning options file location:

SERVER this_host ANY
VENDOR ARCGIS OPTIONS="C:\Program Files (x86)\ArcGIS\License10.1\bin\ARCGIS.opt"

If the path has any space in it, then you need to provide it under the ?____?.

5.) The Report log (report.log) you are trying to create, ALREADY EXIST under that path.

Additional Information

You may find that the license server moves the report log to rlTemp and not directly to the FNM agent. For example the mathworks license manager by default runs as a non root user and so it does not have any RW access to rlTemp. Once you give world RW permission to rlTemp, the FNM agent is able to rotate the RL.

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Support Hub

Product

FlexNet Manager for Engineering Applications

Deployment type

On-premises

Visibility

Guest

URL Name

server-error-1-while-using-lmnewlog-server-cannot-switch-log-files

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Case id: 00001065