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Title
Runtime Error 50041 Failed to Connect to the License Server

Summary

During the installation of an InstallShield product you may receive the following error message: 50041 Failed to connect to the license server

Symptoms

During the installation of an InstallShield product you may receive the following error message:
50041 Failed to connect to the license server

Cause

The activation API used in the InstallShield product needs to contact the activation server.

Resolution

Check your Internet connection, and then try activation again. For a temporary amount of time disable any firewalls or proxy settings. Certain firewall and proxy configurations can prevent the verification from communicating with Flexera Software's servers. We recommend temporarily disabling firewalls and proxies while installing and uninstalling in order to allow full communication with our servers. If you are unable to modify these services and these steps do not resolve the issue, then an email activation may be required.

If you do not have an Internet connection on the machine that has the product or if you are having problems completing the online activation process, the activation wizard gives you the option of performing offline activation through a self-service Web page on a different machine.

Attempt to activate through the Internet.

For older versions see Activating Through Email.

Related Documents

Activation Troubleshooting

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Runtime Error 50041 Failed to Connect to the License Server