Summary
Where to find a dump file when the IDE crashes.Synopsis
This article is about where to find a dump file when the IDE crashes. This file may be requested by the Flexera Support Department for further investigation.Discussion
When the InstallShield IDE or Command Line Build crashes you may be presented with a Stack Trace and/or exception. At the same time a dump file is expected to be created and exist in the System directory where InstallShield is installed.Further investigation of the dump file along with the circumstances involved may be requested by the Support Group at Flexera to help understand why InstallShield crashed. If requested please send across the dump file for review. The dump file can be found here:
<InstallShield Installation Directory>\InstallShield\<Version>\System Or - when using a 64-bit client C:\Program Files (x86)\InstallShield\2015\System
The name of the dump file uses the letters "iside", an underscore then four random numbers. The extension is ".dmp". For example, it looks like: iside_1234.dmp
Related KB Articles
You may be required to send across a verbose build log for debugging purposes with the dump file. Use the following link to log a build accordingly:Verbosely Log a Command Line Build
Was this helpful?
Related Articles
Designing an Update-Friendly MSI Installation Number of Views HOW TO: Stop a Windows Service using a Custom Action Number of Views Kill 64bit Process During Installation/Uninstallation Number of Views There Is Not Enough Space on Drive C to Extract the Files Number of Views Troubleshooting Data Installation And Uninstallation Number of Views
© 2026 Flexera Software. All Rights Reserved.