1. On the User Console server, navigate to the following location:
   

   ...\BDNA\User Console\Conf

2. Open the NBI.Configuration.config file and add/modify the parameter to customize the service startup timeout:
   

   <key>
     <string>OnlineTimeout</string>
   </key>
   <value>
     <string>1200</string>
   </value>
   <key>

   • This example sets the value to 1200 seconds (20 minutes).
   • If the parameter is missing or set to a negative number, the default value of 300 seconds is applied.
   • This value must be in seconds.
3. Save the changes made to the NBI.Configuration.config file.
4. Restart the Flexera User Console Service.
5. Rerun the User Console configuration wizard.

Additional details:

• A log message confirming the change will appear in the setup.log:
  

  INFO Service online timeout is set to: 1200 seconds

The Flexera User Console Service uses the new online timeout value, allowing more time for initialization and preventing startup failures during configuration.