Loading
search-img
Title
Error when beacon is downloading importer.xml

Summary

This article covers an error you may encounter if your inventory beacon does not have enough free disk space.

Symptoms

We are seeing a different error in the importer logs on the inventory beacon server where it cannot download the importer.xml.

Downloading item 'importer-xml' using URI 'http:///inventory-beacons/api/download/importer-xml'. The import process has failed with the following error: Error: Download failed for item http:///inventory-beacons/api/download/importer-xml. Connection timed out


and


System.IO.IOException: There is not enough space on the disk when downloading the usage.xml file.

Resolution

Looking at the error, it appears that the beacon does not have sufficient disk space to download the required files. If you try moving the IntermediateData onto the D:\ drive or any other files filling up the C drice this should provide additional space.
Was this helpful?
Support Hub
Create a case with Support
0/255
Upload Attachment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Are you sure you want to cancel the case creation?

Are you sure you want to close this case

Get Hotline support
Products Region Phone Numbers
FlexNet Operations
FlexNet Embedded
FlexNet Publisher
FlexNet Connect
FlexNet Code Insight
InstallAnywhere
InstallShield 		North America  * +1 630-332-2513 (toll)
+1 877-279-2853 (toll-free in North America)
Europe  * +44 1925 944367 (toll)
+44 800 047 8642 (toll-free in Europe)
Japan  * +81 3-4540-5335 (select option 2)
Australia  * +61 3 9895 2177
+61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics)
Compliance Intelligence 		Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.
Book an Appointment
File Upload
Maximum file size allowed is 3 MB.
File type not supported.
Supported file types:
Documents (.txt, .doc, .docx, .pdf), Images (.jpg, .png), Comma Separated Files (.csv) Speadsheets (.xlsx, .xls)

Revenera Assistant

Revenera Assistant
+1.800.374.4353
CONTACT US REVENERA.COM FLEXERA.com
© 2026 Flexera Software. All Rights Reserved.
Privacy policy Terms and conditions Flexera Community Contact Us
Loading
Error when beacon is downloading importer.xml