Summary

Why does Trusted Storage break when there is a power event (battery drain, hibernate mode, etc...) ?

Symptoms

It has been observed that during a power event (battery drain, hibernate mode, etc...) that trusted storage is breaking. Looking at the status of trusted storage indicates that the restore flag is being set.

Looking in the Trusted Storage log files indicates the following error in some instances:

TS eventlog entry: 10:26:50 06-07-2012

, EventCode: 30000006

Cause

The break is happening as the trusted configuration is not updated with anchor information and synchronisation between the systems anchors and the trusted configuration is not happening correctly.

Resolution

There have been some major improvements to how anchors are updated in the Flexnet Publisher release 11.11.1. To stop trusted storage errors like these it is recommended to upgrade to 11.11.1.