Summary
A runtime error is seen when attempting to access App Portal for the first time after installing the product.Symptoms
When accessing the App Portal site for the first time after installing the product, either of the following error may be seen:Cause
This runtime error is shown when any application error is encountered by the App Portal site based on the custom error settings.Resolution
To enable the details of the specific error message to be displayed to local users, make the following changes on the App Portal server:1. Using IIS manager, select the ESD application under the Sites | Default Web Site view
2. Under the Feature view, select Configuration Editor
3. In the Section field, select System.Web/customErrors
4. Change mode from "On" to "RemoteOnly"
5. Do an IISRESET
6. Launch the App Portal site using a browser
Additional Information
Setting the CustomErrors setting to RemoteOnly mode shows detailed errors only to local users. Remote users would still receive the custom error screens or fewer details.Was this helpful?
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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size allowed is 3 MB.
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Case id: 00001065
Activity: Status change: 2 hours ago