Summary
This error occurs if the InstallShield engine files aren't installed and registered properly.Symptoms
Error Message will look like this:Cause
This error occurs if the InstallShield engine files aren't installed and registered properly.Resolution
- Install the InstallShield engine.
- If step 1 didn't resolve the error, try to manually register ctor.dll, which is located in the following InstallShield engine directory:
C:\Program Files\Common Files\InstallShield\engine\6\Intel 32
Does Your Issue Still Exist?
If after following these instructions your product failed to install, you'll need to contact your vendor. See the Who to Contact page for more information.
Related KB Articles
Q108351Q108222
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
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Case id: 00001065
Activity: Status change: 2 hours ago