This article helps you resolve an issue where the Snow Commander vmware‑proxy service fails to start. This problem typically occurs when the proxy can’t load the SSL keystore because the password in the configuration doesn’t match the actual keystore password. Fixing the password mismatch allows the service to start normally.
Review the vmware‑proxy logs
Check the logs in the following directory on the Access Proxy:
/var/data/logs/
Errors similar to the following indicate a keystore password issue:
Caused by: java.io.IOException: Keystore was tampered with, or password was incorrect Caused by: java.security.UnrecoverableKeyException: Password verification failed
Verify the correct keystore password
Run the following command in your environment to inspect the keystore:
keytool -list -keystore /var/data/conf/keystore
When prompted, enter the password.
- If the password is correct, the keystore contents list successfully.
- If it's incorrect, the utility returns an error.
Update the password in your deployment configuration
Edit your docker-compose.yml file and update the environment variable with the verified password:
SERVER_SSL_KEY_STORE_PASSWORD=<correct_keystore_password>
Restart the Access Proxy service
Run the following commands to apply the change:
docker-compose down && docker-compose up -d
After updating the correct keystore password and restarting the service:
- The vmware‑proxy component should start without SSL-related errors.
- You should no longer see keystore or password verification failures in the logs.
Related Articles
FlexNet Manager for Engineering Applications Reporting Server fails to start due to incorrect keystore or truststore passw… 18Number of Views Resolve Snow Update Service self-update failure caused by missing snowschema.version in srcsettings.json 18Number of Views Configure Azure Active Directory for SSO with Snow Commander 40Number of Views Obfuscated Keystore Password Not Getting Decrypted in LLS 2024.06 Onwards 16Number of Views Troubleshooting scaling failures caused by an invalid client secret in Azure 5Number of Views
Hi, I am Reva - Ask me anything.
No new updates
Thanks for the feedback!
Your feedback has been saved.Rate this response:
Add Additional feedback ( Optional )
Are you sure you want to cancel
the case creation?
Are you sure you want to cancel the case creation?
Are you sure you want to close this case
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Revenera Assistant
Case id: 00001065
Activity: Status change: 2 hours ago