1. Open the Snow Agent configuration file

• Go to the machine where the Snow Agent scan is failing.
• Navigate to:

C:\Program Files\Snow Software\Inventory\Agent

• Open the file named:

snowagent.config

2. Verify the env.temp_dir setting

• Locate the setting called:

env.temp_dir

• Check the folder path defined in this setting.
• Ensure that the folder exists on the machine.
  (For example, if the path is C:\Temp123, that folder must exist in drive C.)

3.  Create the required folder

• If the folder defined in env.temp_dir does not exist, create that folder manually in the specified location.
• For example, if env.temp_dir is set to C:\Temp123, create C:\Temp123 on the machine.

4. Restart the Snow Agent service

• Save the changes to snowagent.config.
• Restart the Snow Inventory Agent service.

5. Run the Snow Agent scan again

• Perform the scan.
• The error should no longer occur.