In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.
Maintenance plans for
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|
|
|
Response times |
Case updates |
Service hours |
|
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
|
Gold |
Critical: 4 hours High: 4 hours Medium: 8 hours Low: 16 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
Maintenance plan for
- Data Platform
- Foundation/Cloudscape
|
|
Response times |
Case updates |
Service hours |
|
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
Maintenance plans for
- Cloud Management Platform
- Governance
- Optima
- Self Service
|
Response times |
Case updates |
Service hours | |
|
Silver |
Critical: 4 hours High: 8 hours Medium: 8 hours Low: 8 hours |
N/A |
Local business hours |
|
Gold |
Critical: 1 hour High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
|
Platinum |
Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x7 via dedicated phone number |
*May vary by contract
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
|
Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago