Support maintenance plans

Title

In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.

Maintenance plans for

AdminStudio
AppBroker/App Portal
Columbus
FlexNet Manager for Engineering Applications
FlexNet Manager Suite
FlexNet Manager Suite Cloud
FlexNet Normalized Inventory Cloud

Flexera One IT Asset Management
Flexera One IT Visibility
Software Vulnerability Manager Cloud
Software Vulnerability Manager On Premises
Software Vulnerability Research
Spider
Wise Script Editor
Workflow Manager

	Response times	Case updates	Service hours
Silver	16 business hour initial response for all severity levels	N/A	Local business hours
Gold	Critical: 4 hours High: 4 hours Medium: 8 hours Low: 16 hours	Critical: Daily High: Daily Medium: Weekly Low: Weekly	24x5

Response times

Case updates

Service hours

Silver

16 business hour initial response for all severity levels

N/A

Local business hours

Gold

Critical: 4 hours

High: 4 hours

Medium: 8 hours

Low: 16 hours

Critical: Daily

High: Daily

Medium: Weekly

Low: Weekly

24x5

Maintenance plan for

Data Platform
Foundation/Cloudscape

	Response times	Case updates	Service hours
Silver	16 business hour initial response for all severity levels	N/A	Local business hours

Maintenance plans for

Cloud Management Platform
Governance
Optima
Self Service

	Response times	Case updates	Service hours
Silver	Critical: 4 hours High: 8 hours Medium: 8 hours Low: 8 hours	N/A	Local business hours
Gold	Critical: 1 hour High: 4 hours Medium: 4 hours Low: 4 hours	Critical: Daily High: Daily Medium: Weekly Low: Weekly	24x5
Platinum	Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours	Critical: Daily High: Daily Medium: Weekly Low: Weekly	24x7 via dedicated phone number

*May vary by contract

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Products	Region	Phone Numbers
FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield	North America *	+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America)
	Europe *	+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe)
	Japan *	+81 3-4540-5335 (select option 2)
	Australia *	+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia)
Usage Intelligence (formerly Revulytics) Compliance Intelligence	Please use the Case Portal to submit your support ticket or reach out to your Revenera contact.

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Case id: 00001065