The FlexNet Operations Analytics functionality provides a framework for accessing data through out-of-the-box and custom reports. Out-of-the-box reports deliver predefined insights with interactive visuals, drill-down paths, filters, and export options, while custom reports allow users to build tailored dashboards using a drag-and-drop canvas, full entity access, and advanced filtering. Together, these capabilities support both quick analysis and deeper investigation across producer data.

The new analytics features in FlexNet Operations (FNO) include a transition to an advanced analytics platform, which is now available in the User Acceptance Testing (UAT) and Production environments. Below are some key points.

New Analytics Platform

• The analytics functionality has been enhanced to provide a 360-degree view of customers.
• It includes insights into usage and entitlement data, which are crucial for predicting customer success, retention, and identifying upsell opportunities.

Data Visualizations

• Users can view data visualizations to gain insights into customer trends.
• The Analytics menu is split into sections that allow for reporting and notifications based on these insights.

Upcoming Enhancements

• The documentation for the new analytics features is still being completed and will be updated regularly as enhancements are made.

Recent Updates

• The Analytics Dashboard has been updated to provide new insights into customer retention and churn risk.
• New columns have been added to existing views to provide detailed information about product suites and their associated products.
• For more detailed information, see Reports in the FlexNet Operations User Guide.