Step 1: Verify credentials in RN150

• Ensure the credentials entered into the RN150 are correct.
• Re-enter the username and password to confirm there are no typos.
• The account used must be either a Domain Administrator or Local Administrator. Standard user accounts will not work.

Step 2: Test access with WBEMTest

Run WBEMTest from another device in the same network to validate credentials and WMI connectivity.

1. On a Windows machine, select Start, type wbemtest, and press Enter.
2. In the WBEMTest window, select Connect.
3. In the Namespace field, enter: \\<computer name>\root\cimv2 replacing <computer name> with the hostname of the target device.
4. Enter the administrator account username and password.
5. Select Connect.

• • If authentication is successful, you will see WbemServices, and the tabs will be active.
  • If authentication fails, review the error message and follow Microsoft’s guidance on enabling remote WMI access: User Account Control and WMI.

Step 3: Retry the scan in RN150

After resolving authentication issues and confirming successful WBEMTest results, re-enter the credentials in the RN150 and perform a rescan.

Once valid administrator credentials are confirmed and WMI access is enabled, the RN150 will successfully inventory your Windows devices without the NT_STATUS_ACCESS_DENIED error.