Microsoft O365 is not pulling in any data even after setting up the connector correctly.

Title

Issue

Microsoft Office 365 (O365) is not pulling in any data even after setting up the connector correctly. More information: User Guide: Microsoft 365 Connector

We have checked the user has correct access, we are able to access the WebAPI.

Error messages (as reported by the system):

SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Something went wrong when httpclient was trying to post [Account]. Error code [NotFound]. Trying to roll back....

2018-09-06 09:37:01,122 [3] ERROR SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Something went wrong when trying to roll back changes

2018-09-06 09:37:01,122 [3] ERROR SnowSoftware.ExternalDataProvider.Providers.Office365.O365Export [(null)] [(null)] - Exporting failed for account name[genmills]]

Environment

- Snow Integration Manager (SIM) 5.9.0
- Snow Inventory 5.4.1
- Snow License Manager (SLM) 8.3.3

Analysis

Tried deleting user then re-creating with correct access according to 0365 setup guide. deleted connection then added again in SIM. We are able to hit the web address through a browser.

Resolution

Added host bindings in IIS with SSL certificate. Used that hostname as API endpoint in connector.

Cause

The issue was caused by a loadbalancer that routes the call to SLM web.
Based on the calls, it encrypts the url with 443.
They were using that url in SIM as API endpoint.
However this was not mapped in IIS bindings.
Although we were able to browse to API using the url from loadbalancer, the SIM was not able to use that url to post data over API.
Adding the bindings for hostname and using SSL, we were able to hit the API using SIM and o365 data was now available in SLM.

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Support Hub

Product

Snow Integration Manager

Solution Area

Microsoft 365 Connector

Visibility

Guest

URL Name

MicrosoftO365isnotpullinginanydataevenaftersettinguptheconnectorcorrectly-v2

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Case id: 00001065