To help Flexera Support identify Cloud Application URLs for Global Recognition and Metering, you may be asked to generate a HAR (HTTP Archive) file. A HAR file logs your browser’s network activity while interacting with a cloud application—capturing the URLs that Flexera needs to process your request.
IMPORTANT: HAR files can contain sensitive data such as cookies, login information, and downloaded content. Please only share this file with trusted support contacts.
Generate a HAR file in Chrome
- Go to the login page of the cloud application you want to track.
- Right-click the page and select Inspect to open Chrome Developer Tools.
- In Developer Tools, select the Network tab.
- Make sure the red Record button is active. If not, click it to start recording.
- Check the box for Preserve log to retain captured URLs.
- Select the Clear Network Log button to start with a fresh log.
- Log in and navigate through various parts of the application (for example, Dashboard, Settings, and Profile).
- After you're done, click the download button and save the file.
Generate a HAR file in Edge
- Go to the login page of the cloud application you want to track.
- Right-click the page and select Inspect to open Edge Developer Tools.
- In Developer Tools, select the Network tab.
- Ensure the red Record button is active. If not, click it to start recording.
- Enable Preserve log.
- Log in and navigate through various parts of the application (for example, Dashboard, Settings, and Profile).
- Select the download icon to download the file.
Generate a HAR file in Firefox
- Go to the login page of the cloud application you want to track.
- Press Ctrl + Shift + E (or Cmd + Opt + E on Mac) to open the Network panel.
- In the settings (gear icon), enable Persist Logs.
- Log in and navigate through various parts of the application (for example, Dashboard, Settings, and Profile).
- Once the page has fully loaded, right-click on any entry in the Network tab and select Save All As HAR.
- Save the HAR file to your computer.
What to do with the HAR file
Attach the saved HAR file to your Cloud Application Request along with the required cloud template. Flexera will use the data to identify relevant URLs and remove the HAR file once the necessary information has been extracted.
Flexera Support may request a HAR file for other troubleshooting purposes, such as capturing web session traffic. For details on this process, see Capture web session traffic in a HAR file for troubleshooting.
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| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * |
+1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * |
+44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * |
+61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
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Usage Intelligence (formerly
Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
Case id: 00001065
Activity: Status change: 2 hours ago