When an application is uninstalled, it is no longer counted as installed when, for example, the metric is based on installations. However, the application is still shown on the computer as used during the metering period.

In the example above, Adobe Photoshop CS6 has been used but is no longer installed. The application is highlighted with an orange background on the Computer Details page. The orange highlighting indicates that the application is not installed on the computer but was used during the metering period.

This can occur when:

• The software has been removed from the computer.
• The software was run from a network share.
• The software was run from removable media, such as a USB memory stick.

The metering history cleanup setting ensures that metering data outside the defined metering period is removed. If this setting is not enabled, metering data is not removed and historical data remains available.

Be aware that if metering history cleanup is not enabled, the volume of stored metering data will increase over time.

To review these settings, open Snow Management and Configuration Center and go to Configuration > Basic Settings.

NOTE: The configuration and cleanup process can vary by Snow License Manager version. For Snow License Manager 25 and later, see the below Cleanup Metering Service documentation for the additional service configuration required.

• Cleanup Metering Service
• Basic settings