During an inventory import, the process may fail with the following error in the log:
2025-09-24 14:33:21,124 [INFO ] Running Compliance import with "-processremotepackages true -it ReadersAndWriters" parameters
2025-08-24 14:33:22,010 [ERROR] System.ApplicationException: Could not impersonate the elevated user. LogonUser returned error code 1367.
at Flexera.Beacon.Common.Impersonation.Impersonation..ctor(String domain, String username, String password, LogonType logonType, Boolean tryWithNewCredentialType)
at Flexera.Beacon.Common.Impersonation.Impersonation.LogonUser(String usernameWithDomain, String password, LogonType logonType, Boolean tryWithNewCredentialType)
at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ProcessExecution(ComplianceReader p_ComplianceReader, Tenant p_Tenant, IExecutionContext p_Context)
This occurs when the Compliance import process attempts to impersonate a user account using credentials stored in the ComplianceConnection table of the FNMSCompliance database. If the credentials in the database are invalid, the impersonation fails and the import does not complete.
Setting the UserName to NULL skips the impersonation step and uses the expected UserName from the scheduled task.
Once the UserName has been updated to have a NULL value, the inventory import completes successfully.
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Case id: 00001065
Activity: Status change: 2 hours ago