When Commander log files stop populating and display error messages similar to that shown below, it indicates an underlying configuration issue. This article explains why the error occurs and how to fix it.
2022-03-15 08:33:07,793 [Log4j2-TF-1-ConfiguratonFileWatcher-42] [INFO ] catalina.loader.WebappClassLoaderBase - Illegal access: this web application instance has been stopped already. Could not load [META-INF/services/org.apache.logging.log4j.core.util.WatchEventService]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.
java.lang.IllegalStateException: Illegal access: this web application instance has been stopped already. Could not load [META-INF/services/org.apache.logging.log4j.core.util.WatchEventService]. The following stack trace is thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access.
This issue occurs when a syntax error exists in the log4j2.xml file that controls log activity. Follow these steps to resolve the problem:
- Open the log4j2.xml configuration file.
- Review the syntax of the logger entries you have added or modified.
- For example, a correct entry should look like:
<Logger level="DEBUG" name="workflow"/> - An incorrect entry that causes the error might look like:
<Logger level= "DEBUG" name="workflow">
- For example, a correct entry should look like:
- Correct any syntax errors in the file.
- Restart the Commander Service after making corrections.
If you prefer to start fresh, contact Flexera Support and request the original configuration file for your version of Commander.
Outcome
After correcting syntax errors and restarting the service, log files will update properly, and the error message will no longer appear.
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