1. Review the error message
   When importing a virtual machine the following errors, each indicating a different validation failure, may appear:

   • Failed to import virtual machine. Could not retrieve custom image.

     or

   • The create/import has failed. The storage account that was defined for the boot diagnostic preferences was not found.

2. Resolve custom image validation errors
   If you see the Could not retrieve custom image error, Elastigroup cannot find the custom image referenced in the virtual machine configuration.
   
   To resolve this:

   1. Open the virtual machine in the Azure portal.

   2. Navigate to VM details, then open JSON view.

   3. Locate the imageReference section.

   4. Confirm that the referenced image exists in the subscription and is accessible.

    

3. Resolve boot diagnostics storage account errors
   If you see the storage account was not found error, the storage account configured for boot diagnostics does not exist in the subscription.
   
   To resolve this:

1. 1. Open the virtual machine in the Azure portal.

   2. Navigate to VM details, then open JSON view.

   3. Locate the diagnosticsProfile section.

   4. Verify that the referenced storage account exists and is available in the subscription.

After correcting the missing or invalid resource, retry the import process. Elastigroup should now be able to validate the configuration and complete the import successfully.

When all referenced Azure resources exist and are accessible, the virtual machine imports successfully into Elastigroup without create or import errors.